Filter
Top Products
EXCEL-FIRE GAS STOVE 14
1700, rue Léon-Harmel, Québec (Québec) G1N 4R9
tel. : (418) 527-3060 fax : (418) 527-4311
e-mail : tech@drolet.ca web site : drolet .ca
LIMITED WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty covers
brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated
bill of sale), model name and serial number must be supplied when making any warranty claim to your Drolet dealer
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation are not covered by this warranty.
This warranty does not cover any scratch, corrosion or discoloration caused by over firing, abrasives or chemical cleaners. Any
defect or damage caused by the use of unauthorized parts or others than original parts void this warranty.
An authorized qualified technician must perform the installation in accordance with the Instructions supplied with this product and all
local and national building codes. Any service call related to an improper installation is not covered by this warranty.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, The
manufacturer will repair or replace such defect and reasonable transportation fees will be refund. Repair work covered by the
warranty, executed at the purchaser domicile by an authorized qualified technician requires the prior approval of the manufacturer.
Labour cost and repair work to the account of the manufacturer are based on predetermined rate schedule and must not exceed the
wholesale price of the replacement part.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price
of any warranted but defective parts
The manufacturer shall in no event be responsible for any special, indirect, consequential damages of any nature, which are in
excess of the original purchase price of the product.
DESCRIPTION
WARRANTY APPLICATION
PARTS LABOUR
Combustion chamber (weldings only) 5 years 5 years
Stainless baffle 5 years 1 year
Carbon Steel baffle 2 years 1 year
Gas Valve, piezo, thermopile, thermoswitch, burner 1 year 1 year
Logs N/A N/A
Ceramic glass (thermal breakage only) 5 years N/A
Paint, gasket, blower, Blower thermoswitch and rheostat 1 year N/A
Gold plating (tarnishing) 5 years N/A
Shall your unit or a components be defective, contact immediately your Drolet dealer. Prior to your call make sure you have the
following information necessary to your warranty claim treatment:
• You name, address and telephone number;
• Bill of sale, dealer’s name;
• Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your Drolet dealer an Authorization
Number. Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender.