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Troubleshooting Guide
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit with a Remote Control turns
on or off by itself
Remote control has a similar frequency
to other remotes in the area.
Replace Remote Control. Initialize to Remote Control
Receiver
Radio frequency disturbance from out-
side sources.
Replace Remote Control and Receiver where neces-
sary. Initialize Remote Control and Receiver
Defective Remote Control Receiver Replace Remote Control Receiver and initialize to
Remote Control.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Fireplace seems dark Improper operation Refer to Operation Section
Defective Light Dimmer Replace Light Dimmer Components
Appearance
Fireplace does not turn on Manu-
ally
Improper operation Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Loose wiring Check wiring connections
Defective Switch (3-Position or On/Off) Replace switch
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Control and Receiver.
Fireplace does not turn on using
the Remote Control
(If Applicable)
Improper operation Refer to Operation Section
Remote control not initialized to replace Initialize the remote control
Remote Control not working Install new battery into the Remote Control. Reinitial-
ize Remote Control and Receiver, where necessary
Replace Remote Control or Receiver where neces-
sary. Initialize Remote Control and Receiver.
Flame Frozen Defective Flicker Motor Replace Flicker Motor
Defective Flame Speed Control Replace Flame Speed Control Components
Loose wiring Check wiring connections
Flame not bright or ame not
visible
Burnt light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Log set dim, not glowing Burnt out light bulbs Replace light bulbs
Flame Shudder Defective icker motor Replace icker motor
Defective Flame Speed Control Replace Flame Speed Control Components
Light leaking around the log set Log set not positioned properly Check log set for proper t