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111826-02J 19
SERVICE HINTS
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specied heat
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If
so, contact your local propane/LP or natural gas
supplier.
TECHNICAL SERVICE
You may have further questions about installation,
operation, or troubleshooting. If so, contact DESA’s
Technical Service Department at 1-866-672-6040.
When calling please have your model and serial
numbers of your appliance ready.
You can also visit DESA’s technical services web
site at .
REPLACEMENT PARTS
Note: Use only original replacement parts. This
will protect your warranty coverage for parts
replaced under warranty.
Contact authorized dealers of this product. If
they can’t supply original replacement part(s),
call DESA’s Technical Service Department at
1-866-672-6040.
When calling DESA, have ready
• your name
• your address
• model and serial numbers of your appliance
• how appliance was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the
factory.
Contact authorized dealers of this product. If
they can’t supply original replacement part(s),
call DESA at 1-866-672-6040 for referral infor-
mation.
When calling DESA, have ready
• model number of your appliance
• the replacement part number
ACCESSORIES
Purchase these heater accessories from your local
dealer. If they can not supply these accessories, call
DESA at 1-866-672-6040 for referral information.
You can also write to the address listed on the back
page of this manual.
For all models. Equipment shutoff
valve with 1/8" NPT tap. Fits 1/2"
NPT pipe.
RECEIVER AND HAND-HELD
For PDG models. Allows the gas log heater to
be turned on and off by using a hand-held remote
control. This remote comes installed in BTB
models.
REMOTE CONTROL RECEIVER
For PDG models only. Used for mounting
remote control receiver to unit base. WALL-
For all models. Allows the gas log heater to be
turned on and off with a wall switch. This switch
is included with al models.
For all models. Permanently opens chimney ue
damper for vented operation. This is included
with all models.
For all models. Order when additional rock is
desired. (1.8 lb. bag)
CLEANING KIT - GCK
For all models. Your vent-free gas appliance re-
quires regular cleaning and maintenance to prevent
performance problems. This kit gives you the tools
and instructions to make it easy to clean all critical
areas of your appliance.
For all models. A care and maintenance video is
available by calling 1-866-672-6040.