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WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol
-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace insert where impurities in air exist may create odors. Cleaning sup-
plies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes.
These fumes may mix with combustion air and create odors. These odors will disappear over time.
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Fireplace insert burning va-
pors from paint, hair spray,
glues, cleaners, chemicals,
new carpet, etc. (see IMPOR-
TANT
statement above)
2. Low fuel supply (propane/LP
only)
3. Gas leak. See Warning
statement above
1. Not enough fresh air is avail
-
able
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak. See Warning
statement above
2. Control valve defective
1. Foreign matter between con
-
trol valve and burner
2. Gas leak. See Warning
statement above
1. Improper log placement
2. Drafts or other air currents
affecting flame pattern
3. Air holes at burner inlet
blocked
4. Burner flame holes blocked
REMEDY
1. Open window and ventilate
room. Stop using odor causing
products while fireplace insert
is running
2. Refill supply tank (propane/LP
only)
3. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 14)
1. Open window and/or door for
ventilation
2.
Contact local natural gas company
3. Clean ODS/pilot (see Cleaning
and Maintenance, page 23)
1. Locate and correct all leaks
(see Checking Gas Connec
-
tions, page 14)
2. Replace control valve
1. Take apart gas tubing and
remove foreign matter
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 14)
1. Properly locate logs (see In
-
stalling Logs, page 17)
2. Eliminate source of drafts
around heater
3. Clean out air holes at burner
inlet. Periodically repeat as
needed
4. Remove blockage
OBSERVED PROBLEM
Fireplace insert produces un-
wanted odors
Fireplace insert shuts off in use
(ODS operates)
Gas odor even when control
knob is in OFF position
Gas odor during combustion
Dark residue on logs or inside
of fireplace insert. Note: After
removing all causes of residue
deposits, completely clean fire
-
place and appliance of all residue
before reusing appliance