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SERVICE
HINTS
When gas pressure is too low
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
When gas quality is bad
• pilot will not stay lit
• burners will produce flames and soot
• fireplace will backfire when lit
You may feel your gas pressure is too low or gas quality is bad. If so, contact your
local propane gas supplier.
TECHNICAL
SERVICE
You may have further questions about installation, operation, or troubleshooting.
If so, contact DESA International’s Technical Service Department at
1-800-DESA LOG (1-800-337-2564).
Note:
Use only original replacement parts. This will protect your warranty cover-
age for parts replaced under warranty.
Parts Under Warranty
Contact authorized dealers of this product. If they can’t supply original replace-
ment part(s), call DESA International’s Technical Service Department at
1-800-DESA LOG (1-800-337-2564).
When calling DESA International, have ready
• your name
• your address
• model number of your fireplace
• how fireplace was malfunctioning
• type of gas used (propane or natural gas)
• purchase date
Usually, we will ask you to return the defective part to the factory.
Parts Not Under Warranty
Contact authorized dealers of this product. If they can’t supply original replace-
ment part(s), call DESA International’s Parts Department at 1-800-972-7879 for
referral information.
When calling DESA International, have ready
• model number of your fireplace
• the replacement part number
REPLACEMENT
PARTS