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UV36RN/RP Vent-Free Gas Fireplaces
20007436
Symptom Possible Cause Corrective Action
1. Pilot will not light Air in gas line Purge gas lines and repeat ignition operation
Low gas pressure Check gas pressure
Gas supply turned off Turn on gas supply
Blockage in gas line Check gas passage way
ODS pilot orifice is clogged Call a qualified service person
Control knob not in pilot position Turn control knob to pilot position
Control knob not pressed in while Press in control knob while in pilot position
in pilot position
Ignitor did not spark Ignitor electrode positioned wrong Correct electrode position
Ignitor electrode broken Replace assembly
Ignitor cable pinched or broken Free ignitor cable, if damaged replace it
Ignitor cable not connected to ignitor Connect cable to ignitor
2. Pilot will not stay lit Partially clogged ODS pilot orifice Contact qualified service person or your gas company
Corrosion of thermocouple contact Clean thermocouple contact
Bad gas valve Replace gas valve
Control knob not pressed in long After pilot lights, keep control knob pressed in for
enough 60 seconds
Thermocouple connection loose at Tighten connection finger tight + 1/4 turn or replace
gas control or damaged thermocouple or replace ODS pilot assembly
Pilot flame not touching thermocouple Contact a qualified service person
3. Main burner will not light Low gas supply pressure Contact your gas supplier
Burner orifice clogged Clean burner orifice
Control knob not in ON position Turn control knob to ON position
4. Heater shuts off on ODS Not enough fresh air is available Open window
Low gas pressure Contact your gas supplier
ODS pilot partially lit Contact a qualified service person
5. Sooting Low gas pressure Contact your gas company
Clogged air intake/orifice Contact service agent for cleaning
Flame impingement Insure no air currents are around appliance
Logs misplaced Refer to installation instructions for proper log
placement
Troubleshooting
With proper installation and maintenance, your new gas
fireplace should provide years of trouble-free service. If you
do experience a problem, refer to the trouble shooting guide
below. This guide will assist you or a qualified service person
in the diagnosis of problems and the corrective action to be
taken. Any safety screen or guard removed for servicing an
appliance must be replaced prior to operating the appliance.
Use only a qualified service person when making repairs.
Repair and replacement work should only be done by a quali-
fied service technician.
Always shut off the gas supply and make sure the appliance
is cool before beginning any service operation.
Always check for gas leaks after servicing.
Servicing
Repair Parts
Always include the correct name, part number, model number,
control type and serial number of the appliance when ordering
service parts. Refer to the parts list below.
Use manufacturer’s authorized parts only. If you desire to
communicate with the factory, write to Customer Service at:
CFM Corporation
2695 Meadowvale Blvd.
Mississauga, Ontario
Canada L5N 8A3