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Technical Information
-22- COLORado™ 1 IP User Manual Rev. 01c
Returns
Procedure
The user must send the merchandise prepaid, in the original box, and
with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization Number (RMA #)
before shipping the fixture. Be prepared to provide the model number, serial number,
and a brief description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization
Number (RMA #). CHAUVET® will refuse any product returned without an RMA #.
DO NOT write the RMA # directly on the box. Instead, write it on a properly affixed
label.
Once you receive the RMA #, please include the following information on a piece of
paper inside the box:
• Your name
• Your address
• Your phone number
• The RMA #
• A brief description of the problem
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Claims
The carrier is responsible for any damage incurred during shipping to this product or any
part that shipped with it. Therefore, if the received merchandise appears
to have
damages caused during shipping, the customer must submit the damage report and any
related claims with the carrier, not CHAUVET®. The customer must submit the report
upon reception of the damaged merchandise. Failure to do so in a timely manner may
invalidate the customer’s claim with the carrier.
For other issues such as missing components or parts, damage not related to shipping,
or concealed damage, the customer must make claims to CHAUVET® within seven (7)
days of receiving the merchandise.
Contact Us
World Headquarters
General Information
CHAUVET®
5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 929-1115
Fax: (954) 929-5560
Toll free: (800) 762-1084
Technical Support
Voice: (954) 929-1115 (Press 4)
Fax: (954) 756-8015
World Wide Web
www.chauvetlighting.com