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Trouble Shooting
Before taking your sewing machine in for service, check the following chart. You can solve most problems by yourself. If you need additional help, the Brother ✽
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at “ http://solutions.brother.com ”.
13-15.24
Thread
Breakage
Upper threading is not
threaded correctly.
Re-thread machine
properly.
Thread is getting tangled.
Rethread machine.
Clean bobbin case and under
needle plate. Oil the machine.
Upper thread tension is
too high.
Reduce tension.
Improper fabric/needle/
thread combination.
See chart on p.16 for the right
needle to use with your
fabric and thread.
Bobbin case is scratched.
Remove needle plate and
check bobbin case.
Bobbin Thread
Breakage
Skipped
Stitches
Fabric
Puckers
Fabric Won’t Feed
Properly or Irregular
Stitches
Loop in
Seam
Needle
Breakage
Sewing Machine
Doesn’t Run
Machine is
Noisy
Automatic Needle
Threader Doesn’t
Work
Thread Cutter
Doesn’t Work
Bobbin thread is not passing
correctly from bobbin case.
Needle is not inserted
correctly.
Wrong needle.
See chart on p.16 to choose the
needle that best fits your
fabric-thread combination.
Threading is incorrect.
Wrong needle for the fabric
and thread you are using.
See chart on p.16 to choose the
needle that best fits your
fabric-thread combination.
Stitch length is too short.
Pressure of sewing foot is
too weak.
Increase foot pressure.
Upper threading is
incorrect.
Thread is not passing through
bobbin case correctly.
Reset bobbin case.
Needle is not attached
correctly.
Wrong needle.
Change needles.
The power isn’t on.
Machine’s not plugged in.
Check to make sure the
machine’s plugged in.
The area under the needle
plate needs to be cleaned.
Needle is not in the
highest position.
Needle is not properly
inserted.
Reinsert bobbin
properly.
Bobbin tension is too high.
Reduce tension.
Bobbin case is scratched.
Remove needle plate and
check bobbin case.
Reinsert.
Machine is not threaded
properly.
Rethread machine.
Rethread machine.
Needle is bent, or tip is
dulled.
Change needles.
Clean feed dog and bobbin
case. Oil the machine.
Area under needle
plate needs to be cleaned.
Upper thread tension is
too high.
Reduce tension.
Reduce tension.
Bobbin tension is too high.
You’re sewing a lightweight fabric with
feed dogs in heavyweight position.
Adjust feed dogs.
Sewing heavyweight fabric with
feed dogs in lightweight fabric
position.
Adjust feed dogs.
Rethread machine. Clean needle
plate and bobbin case.
Thread is getting tangled.
Adjust stitch length.
Re-thread machine
properly.
Improper fabric/needle/
thread combination.
See chart on p.16 for the right
needle to use with your
fabric and thread.
You’re pulling the fabric
too hard.
Pull the fabric more gently.
Improper fabric/needle/
thread combination.
See chart on p.16 for the right
needle to use with your
fabric and thread.
Reattach.
Turn the power on.
The foot controller has
come unplugged.
Reattach foot controller.
Clean feed dog and
bobbin case.
Turn hand wheel to
raise needle.
Wrong needle for the
thread you’re using.
See chart on p.16.
Hook of needle threader doesn’t
pass through eye of needle.
Check to make sure the hook isn’t
bent. Needle may need to raised
to the highest position.
Using the automatic needle
threader incorrectly.
Check the use of the auto-
matic needle threader.
Reinsert. Set needle to highest
position in chamber.
Wrong needle.
See chart on p.16 to choose the
needle that best fits your
fabric-thread combination.
Needle is bent, or tip is
dulled.
Change needles.
Area under needle plate
needs to be cleaned.
Clean feed dog and
bobbin case.
Upper threading is
incorrect.
Re-thread machine.
If you still cannot find the problem, please take your sewing machine into the
shop where you purchased it, or your nearest authorized Brother dealer for repair.
Thread is getting tangled.
Rethread machine.
Clean bobbin case and
under needle plate.
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Machine is out of oil.
Oil the machine.
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10
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7
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7
Machine is out of oil.
Clean and oil the
machine.
24
The automatic safety
device has operated.
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13-15.24
Upper thread does not run
through the take-up spring.
Pass thread through the
take-up spring correctly.
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