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TROUBLESHOOTING
A-32
High-pitched sound
while sewing
Dust or lint is caught in the feed dogs. Remove the dust or lint. A-19
Pieces of thread are caught in the race. Clean the race. A-19
Upper threading is incorrect. Check the steps for threading the machine
and rethread the machine.
B-46
There are scratches on the bobbin case. Replace the bobbin case, or consult your
authorized dealer.
A-19
A bobbin designed specifically for this machine
is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
B-43
Character pattern
does not turn out
Wrong presser foot was used. Attach the correct presser foot.
S-67
Pattern adjustment settings were set
incorrectly.
Revise the pattern adjustment settings. S-82
Did not use a stabilizer material on thin fabrics
or stretch fabrics.
Attach a stabilizer material. S-81
Thread tension is set incorrectly. Adjust the thread tension. S-12, E-30
Fabric was pulled, pushed or fed at an angle
while it was being sewn.
Sew while guiding the fabric with your hands
so that the fabric is fed in a straight line.
S-3
Machine does not
operate
There is no pattern selected. Select a pattern. S-21, S-77, E-3,
E-58
“Start/Stop” button was not pushed. Press the “Start/Stop” button. B-11
Main power switch is not turned on. Turn the main power to ON. B-19
Presser foot is not lowered. Lower the presser foot. B-11
“Start/Stop” button was pushed with the foot
controller attached.
Remove the foot controller, or use the foot
controller to operate the machine.
S-4
The “Start/Stop” button was pressed while the
machine is set for the sewing speed controller
to control the zigzag stitch width.
Use the foot controller instead of the
“Start/Stop” button to operate the machine,
or set the “Width Control” to “OFF” in the
settings screen.
B-26, S-4
All keys and buttons have been locked by
.
Press to unlock all keys and
buttons.
B-53, B-55
Nothing happens,
even if the LCD
display is pressed
The screen has been locked. Press either of the following keys to unlock
the screen.
—
The fabric feeds in the
opposite direction.
The feed mechanism is damaged. Contact your dealer or the nearest authorized
service center.
—
The LCD screen is
fogged up.
Condensation has formed on the LCD screen. After a while, the cloudiness will disappear. —
Embroidery pattern
does not sew out
correctly
Thread is twisted. Use scissors, etc., to cut the twisted thread
and remove it from the race, etc.
A-27
Fabric was not inserted into the frame correctly
(fabric was loose, etc.).
If the fabric is not stretched tight in the frame,
the pattern may turn out poorly or there may
be shrinkage of the pattern. Set the fabric
into the frame correctly.
E-14
Stabilizing material was not attached. Always use stabilizing material, especially
with stretch fabrics, lightweight fabrics,
fabrics with a coarse weave, or fabrics that
often cause pattern shrinkage. See your
authorized dealer for the proper stabilizer.
E-11
There was an object placed near the machine,
and the carriage or embroidery frame hit the
object during sewing.
If the frame bumps something during sewing,
the pattern will turn out poorly. Do not place
anything in the area where the frame may
bump it during sewing.
E-21
Fabric outside the frame edges interferes with
the sewing arm, so the embroidery unit cannot
move.
Reinsert the fabric in the embroidery frame so
that the excess fabric is away from the
sewing arm, and rotate the pattern 180
degrees.
E-14
Fabric is too heavy, so the embroidery unit
cannot move freely.
Place a large thick book or similar object
under the arm head to lightly lift the heavy
side and keep it level.
—
Problem Cause Solution Page