Operation
User Manual 97
1.8.2 Monitoring and Controlling the Call Status of a
Receiving Group
— Monitoring the status of waiting calls
— Monitoring and changing the status of Log-in/Log-out mode
The extension assigned as a Supervisor extension can monitor and control the call status of other
extensions in a receiving group. It should have a PT with 6-line display. The display and DSS button
show as follows:
Monitoring the status of waiting calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If a
receiving group has an overflowed call, the display shows the status automatically.
The display shows as follows.
<Queing Monitor>
<Call Log History>
<Display>
Date/Time of extension no.
<DSS>
Busy Status Monitor
Initial Display
<Display>
Queuing Monitor
<DSS>
Busy Status Monitor
Monitoring the
Call Status
<Display>
Call Log History
<DSS>
Busy Status Monitor
<Display>
Queuing Monitor
<DSS>
Log-in/Log-out Monitor
Monitoring the Call Status
and Log-in/Log-out Status
739 +
"SPRVS"
"Exit" "Exit"
"SPRVS""Exit"
On-hook
Receiving
Group
Extension No.
+
31 JAN. 08:13AM FRI
001:Sales Section
Waiting Calls Now :00006
Max. Waiting Time :05'10
- The current day/time
- The receiving group no. /name
- The no. of waiting calls
- The longest waiting time
Since 29 JAN. 09:10AM
Total Calls
Overflow Calls
Average Waiting
EXIT
- The day/time when cleared at the lest time
- The total no. of received calls
- The no. of overflowed calls
- The no. of unanswered calls
- The average waiting time of queuing calls
