5
5-4 Troubleshooting
Solving General Printing Problems
If the printer won’t print, first check that:
• The printer is turned on and the
P Operate
light is on.
• Paper is loaded in the printer.
• The printer is plugged securely into a working electrical outlet that’s not controlled
by a switch or timer.
• The interface cable is securely connected to the printer and RIP and the RIP is
turned on.
If this happens: Try this:
Only the
P Operate
light
is on, but nothing prints.
• Turn off the printer and RIP, disconnect the cable, and run a printer check. See
page 4-2 for instructions.
• If the printer sounds like it’s printing, but nothing prints, run one or more
cleaning cycles. See page 4-1 for instructions. If the printer still doesn’t print,
replace the ink cartridges as described on page 4-3.
• Try printing from a different application.
All three paper lights are
flashing.
• Check for jammed paper following the instructions on page 3-3.
• If the paper path cover on the back of the printer is open, close it.
Either or both
[ paper tray
lights are flashing.
• Make sure your Print Mode and Paper Size settings match the substrate loaded
in the tray. You can’t print if the lever settings and print option settings for a
print job don’t match, unless the levers on the tray or trays are set to
Other
.
One of the
[ paper tray
lights is on.
• Load paper or other substrate in the corresponding tray (or make sure the
substrate is loaded correctly).
• Make sure the tray is correctly installed.
The
Z manual feed light is
on.
• Insert paper or other substrate in one of the manual feed slots. The light comes
on when the slot is selected in your print options, but paper is not loaded.
