4 Where To Get Help
Where To Get Help
EPSON provides technical support and information on the installation, configuration,
and operation of professional graphics arts products through the EPSON Preferred
Protection Plan. Dial (888) 377-6611, 6 A.M. to 8 P.M., Pacific Time, Monday
through Friday, and 7 A.M. to 4 P.M., Pacific Time, Saturday and Sunday.
Before you call, make sure you have your Unit ID number, which is included with the
EPSON Preferred Protection Plan information that came with your printer.
EPSON also provides customer support through the following services:
Electronic support services
Service Access
World Wide Web From the Internet, you can reach EPSON’s Professional Graphics Home Page at
http://prographics.epson.com
.
EPSON Internet FTP Site If you have Internet FTP capability, use your Web browser (or other software for FTP
downloading) to log onto
ftp.epson.com
with the user name
anonymous
and your
e-mail
address
as the
password
.
EPSON Download Service You can call the EPSON Download Service at
(800) 442-2007
. Set your communications
software to 8 data bits, 1 stop bit, no parity. Modem speed can be up to 28.8 Kbps.
EPSON Forum on CompuServe
®
Members of CompuServe can type
GO EPSON
at the menu prompt to reach the Epson
America Forum. For a free introductory CompuServe membership, call (800) 848-8199
and ask for representative #529.
Automated telephone services
Service Access
EPSON SoundAdvice
™
Pre-recorded answers to commonly asked questions about EPSON products 24 hours a day,
seven days a week, call
(800) 442-2110
.
EPSON FaxAdvice
™
Access EPSON’s technical information library by calling
(800) 442-2110
. You must
provide a return fax number to use this service.
EPSON Referral Service For the location of your nearest Authorized EPSON Reseller, call
(800) 241-5373
.
