294 Troubleshooting
Ghost
• Check the machine’s environment. Conditions such as low humidity and low
temperatures may cause this print quality problem.
• Select the appropriate media type in the printer driver.
• Make sure the two levers inside the back cover are in the up position. Pull up the
two levers until they stop.
• Clean the drum unit.
• Replace the drum unit with a new drum unit.
• Replace the toner cartridge with a new toner cartridge.
• The fusing unit may be contaminated.
Contact Dell Customer Service.
Toner specks
• Clean the corona wire on the drum unit.
• The drum unit may be damaged.
Replace the drum unit with a new drum unit.
• The fusing unit may be contaminated.
Contact Dell Customer Service.
Hollow print
• Select Thick Paper mode in the printer driver or use thinner paper than you are
currently using.
• Check the machine’s environment. Conditions such as high humidity can cause
hollow print.
• The drum unit may be damaged.
Replace the drum unit with a new drum unit.
