CHAPTER
6-1
Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
6
Troubleshooting Personal Assistant
This chapter contains the following sections:
• Resolving Problems with Using Personal Assistant, page 6-1
• Resolving Problems with Managing Personal Assistant, page 6-10
• Troubleshooting Failed System Refreshes, page 6-11
• Monitoring Server Status, page 6-12
• Monitoring Performance, page 6-12
• Collecting Call History Information, page 6-14
• Starting and Stopping the Servers and License Manager, page 6-14
• Collecting Trace and Debug Information, page 6-15
• Integrating with Network Management Systems, page 6-16
Resolving Problems with Using Personal Assistant
The following sections provide resolutions to problems users might encounter:
• Unable to Access the User Web Interface, page 6-2
• Search Results Include Multiple Copies of a User, page 6-2
• Unable to Use Speech Commands, page 6-2
• Users Cannot Make Conference Calls (Cisco CallManager 3.3 or Later), page 6-3
• Directed to Operator Too Often, page 6-3
• Too Many Available Options, page 6-3
• Calls Transferred to Voice Mail Too Quickly, page 6-4
• Dial Rules Not Working Properly, page 6-4
• Calls Dropping, page 6-4
• Callers Hear “We Are Experiencing Technical Difficulties, Please Call Back Later”, page 6-4
• Personal Assistant Is Too Slow to Answer Calls, page 6-5
• Callers Hear a Busy Tone When Calling Personal Assistant, page 6-5
• A User Hears a Busy Tone When Calling Another User, page 6-5
• Personal Assistant Does Not Recognize Users When They Call From Their Work Phones, page 6-6
