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the unit, WhisperKOOL will cover the costs of the evaluation by the certified HVAC technician. If the product
is malfunctioning due to the improper installation or some other act or omission by a party other than
WhisperKOOL, then the user is responsible for the costs of the on-site evaluation by the technician in addition
to any repair costs.
8. Request for Product Evaluation and Repair Under Warranty
8.1 Split System Field Service Warranty Policy
This Policy is to clarify what falls under Warranty Service and what becomes the responsibility of the
Owner. WhisperKOOL (“manufacturer”) strives to provide our customers with a superior product and we
back our product with a Two Year Limited Warranty. Please review the following guidelines to ensure
you have a complete understanding of our Policy and coverage of your Split System. WhisperKOOL will
respond to your request for service once this letter has been signed and returned to the manufacturer.
8.2 Product Warranty Information
(a) LABOR: For a period of two (2) years from the date of purchase, if this Product is determined to be
defective after undergoing customer service troubleshooting, WhisperKOOL will repair or replace
the Product, at its option and discretion, at no charge to the customer. After the Warranty Period, the
customer is responsible for ALL labor charges.
(b) PARTS: WhisperKOOL will supply, at no charge, new or rebuilt replacement parts in exchange for
defective parts for a period of two (2) years which include, but are not limited to, Evaporator Coil,
Evaporator Side Fan, Evaporator Solenoid Valve, Thermostat, Condenser Sid Fan, Condenser Side Fan
Switch, Compressor, Head Pressure Control, Low Pressure Switch, Condenser Coil, Access T’s, Sight
Glass, Liquid Line Drier, High Side Receiver.
(c) FREIGHT: For a period of two (2) years from the date of purchase, WhisperKOOL will cover freight for
the repair of units UNDER WARRANTY to customers within the continental United States.
8.3 Product Installation
The following parts or causes of failure are not the responsibility of the manufacturer: improper voltage
supply, line set with screw connectors (high end and low end), leaks found at the braze points when
performing pressure check, unit that has been charged incorrectly, incorrect tubing diameter used on
line set, a unit that has been wired incorrectly. (Refer to page 19 of Split System Manual), valve stem
on condenser side, improper installation of P-Trap or lack of P-Trap if required (Refer to page 8 of Split
System Manual), condenser installed outdoors, or in elements that would affect operation, without
proper cover or housing. (Housing is available from Manufacturer)
8.4 User Costs and Responsibility
The following items are not covered under warranty and are the sole responsibility of the user:
(a) Costs incurred for the installation and removal of the product.
(b) Purchasers (users) are reminded that they should satisfy themselves that the product they have
purchased is suitable for their needs and requirements and no responsibility will be placed with
WhisperKOOL for their decisions.
(c) It is the user’s responsibility to secure safe haven/storage for ANY AND ALL items that are being
kept and stored in the user’s wine cellar. WhisperKOOL takes no responsibility for the safety and
preservation of the aforementioned items in the event that the environment becomes unsuitable to
maintain proper storage.
8.5 Arbitration