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Troubleshooting
MANUAL ADVANCE REGENERATION
CHECK
This check verifies proper operation of the valve
motor, brine tank fill, brine draw, regeneration flow
rates, and other controller functions. Always make
the initial checks first.
Use the following procedure to advance the water
softener through the regeneration cycles to check
operation. In the following steps you will use the
ADVANCE VALVE button to move the valve into each
cycle and check correct switch operation (See
Figures 87 & 88).
NOTE: The following procedure shows the normal
recharge cycle. If the Clean feature is set to
ON, there will be an extra backwash and fast
rinse before the normal regeneration
sequence.
1. Press the RECHARGE button on the softener’s
status screen.
2. Press the RECHARGE NOW button to initiate a
recharge. The softener’s valve advances from the
service to fill position.
3. Remove the brinewell cover and, using a flashlight,
observe fill water entering the tank.
If water does not enter the tank, look for an
obstructed nozzle, venturi, fill flow plug, brine tub-
ing, or brine valve riser pipe.
4. After observing fill, press the ADVANCE VALVE
button to move the softener’s valve into the brine
position. A slow flow of water to the drain will
begin. Verify brine draw from the brine tank by
shining a flashlight into the brinewell and observing
a noticeable drop in the liquid level. This may take
15 to 20 minutes.
NOTE: Be sure water is in contact with the salt, and
not separated by a salt bridge (See "Breaking
A Salt Bridge" section).
If the water softener does not draw brine, check for
(most likely to least likely):
= Dirty or plugged nozzle and venturi, see
"Cleaning the Nozzle and Venturi" section.
= Nozzle and venturi not seated on the gasket, or
gasket deformed
= Valve seals leaking.
= Restriction in valve drain, causing a back-pres-
sure (bends, kinks, elevated too high, etc.). See
"Install Valve Drain Hose" section.
= Obstruction in brine valve or brine tubing.
NOTE: If water system pressure is low, an elevated
drain hose may cause back pressure, stop-
ping brine draw.
5. Press the ADVANCE VALVE button to move the
softener’s valve into the backwash position. Look
for a fast flow of water from the drain hose. Check
that the drain can adequately handle the flow and
volume.
An obstructed flow indicates a plugged top distribu-
tor, backwash flow plug, or drain hose.
6. Press the ADVANCE VALVE button to move the
softener’s valve into the fast rinse position. Again
look for a fast drain flow. Allow the softener to
rinse for a few minutes to flush out any brine that
may remain in the resin tank from the brining cycle
test.
7. To return the softener’s valve to the service posi-
tion, press the ADVANCE VALVE button.
Switch is open
(Cam not rotating)
FIG. 87
Switch is closed
(Cam rotating)
FIG. 88
Need help troubleshooting? Call Toll Free 1-866-986-3223
Monday- Friday, 8 AM - 7 PM EST
or visit www.ecodynewatertreatment.com
When you call, please be prepared to provide the model, date code and serial number,
found on the rating decal, typically located on the rim below the salt lid hinges.