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Requesting Assistance or Service
Before calling for assistance or service, please
check “Troubleshooting” on page 16. It may save
you the cost of a service call. If you still need
help, follow the instructions below.
1. If you need assistance* . . .
Call our Consumer Assistance Center
telephone number. Dial toll-free from any-
where in the U.S.A.:
1-800-253-l 301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
2. If you need service’ . . .
We have a nationwide network of authorized
service companies. Our service technicians are
trained to fulfill the product warranty and provide
after-warranty service, anywhere in the United
States. To locate the authorized service company
in your area, call our Consumer Assistance
Center telephone number (see Step 1) or look in
your telephone directory Yellow Pages under:
APPLIANCES - HOUSEHOLD -
MAJOR-SERVICE & REPAIR
3. If you need replacement parts* . . .
To locate replacement parts in your area, refer
to Step 2 above or call our Consumer Assistance
Center number in Step 1.
4. If you are not satisfied with how
the problem was solved* . . .
Contact the Major Appliance Consumer Action
Program (MACAP). MACAP is a group of
independent consumer experts that voices
consumer views at the highest levels of the
major appliance industry.
Contact MACAP only when the dealer and
authorized servicer have failed to resolve your
problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
MACAP will in turn inform us of your action.
When requesting assistance, please provide:
model number, serial number, date of purchase,
and a complete description of the problem. This
information is needed in order to better respond
to your request.
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