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TROUBLE SHOOTING
PROBLEM CAUSE: Too rich air/fuel mixture
•Clean out the burn plate and burn pot.
•Check that the ash pan slides are completely closed.
•Make sure that the viewing door is shut and sealed tightly. If not, adjust the door
catch and/or replace the gaskets.
•Check that the outside air connection is clear of any obstructions.
•Check that the hopper lid is sealed tightly.
•Check the exhaust system, clean as needed.
Orange, lazy flame—excessive
fuel build-up in the burn pot
PROBLEM CAUSE: Firepot burns out of fuel
Fire goes out or stove shuts
down. Lower auger turns, but
no fuel is feeding.
•Hopper is empty, refill the hopper.
•Loss of draft pressure. Check that the main door, ash pan slides, and hopper lid are
all sealed tightly. Check that the outside air connection is clean and clear of any
obstructions. Check the exhaust system, clean as needed.
•Auger system is jammed or there is “bridging” of the fuel in the hopper, preventing
fuel from flowing into the auger feed system.
PROBLEM CAUSE: Auto-Start Igniter fails to ignite the fuel in the burn pot
Stove does not start a fire
when “ON” button is pushed.
•Turn the stove “OFF”. Clear the unspent fuel from the burn pot and try again.
•Check that the auto-start igniter is not blocked with ash or soot (the igniter is
located behind the 3/8” diameter hole located on the back wall of the burn pot).
NOTE: The gasket between the burn pot and rear firewall is critical for the flow
of hot air from the auto-start igniter into the burn pot. If you have previously
removed the burn pot, this gasket must be replaced.
•The Auto-Start Igniter gets “red hot” during start-up. If you can not visibly see the
igniter glowing during start-up, then the auto-start igniter may need to be re-
placed or there is a problem with the electrical control system.
•Check the pellet quality. Replace if moist, wet, or dirty.
•Loss of draft pressure. Check that the main door, ash pan slides, and hopper lid are
all sealed tightly. Check that the outside air connection is clean and clear of any
obstructions. Check the exhaust system, clean as needed. The safety pressure
switch will not supply power to the auto-start igniter if there isn’t sufficient
draft pressure inside the stove.
ÌDisconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch
to ”OFF” does not disconnect all power to the electrical components of the stove.
ÌNever try to repair or replace any part of the stove unless instructions for doing so are given in this
manual. All other work should be done by a trained technician.