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Water Management Systems and Products Page 9
2-3 If the Shipment is Not Complete
Check the packing list. The apparent shortage may be intentional.
Back-ordered items are noted on the packing list. You should have:
; Sterling/Sterlco water management system equipment or
chemical treatment products
; Bill of lading
; Packing list
; Operating and Installation packet
; Electrical schematic and panel layout drawings
; Component instruction manuals
Re-inspect the container and packing material to see if you missed
any smaller items during unpacking. Determine that the item was
not inadvertently taken from the area before you checked in the
shipment. Notify Sterling/Sterlco immediately of the shortage.
2-4 If the Shipment is Not Correct
If the shipment is not what you ordered, contact the parts and
service department immediately at [262] 641-8610. Have the
order number and item number available. Hold the items until you
receive shipping instructions.
2-5 Returns
Important!
Do not return any damaged or incorrect items
until you receive shipping instructions from Sterling/Sterlco.