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Page 8 Water Management Systems and Products
2 Shipping Information
2-1 Unpacking and Inspection
You should inspect your Sterling/Sterlco water management
systems and products for possible shipping damage.
Thoroughly check the equipment for any damage that might have
occurred in transit, such as broken or loose wiring and
components, loose hardware and mounting screws, etc. In case of
breakage, damage, shortage, or incorrect shipment, refer to the
following sections.
2-2 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of shipment.
The Carrier then assumes full responsibility of the shipment.
; Notify the transportation company’s local agent if you discover
damage.
; Hold the damaged goods and packing material for the
examining agent’s inspection. Do not return any goods to
Sterling/Sterlco before the transportation company inspection
and authorization.
; File a claim against the Transportation Company. Substantiate
the claim by referring to the agent’s report. A certified copy of
our invoice is available upon request. The original Bill of
Lading is attached to our original invoice. If the shipment was
prepaid, write us for a receipted transportation bill.
; Advise Sterling/Sterlco. regarding your wish for replacement
and to obtain an RMA (return material authorization) number.