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SECTION 3 CARE OF YOUR SOFTENER
3D. HELPFUL HINTS CHECKLIST
... TO HELP YOU SAVE MONEY
If your water softener fails to work, make the following easy checks. Often, you will find what's wrong
yourself and you won't have to call and wait for service. If, after making the checks, your softener still
does not work right, call your Sears Service Department.
NOTE:
1. Also read ERROR CODE, page 11.
2. If an error code is not dispIayed, press and holdthe #1 SELECT button until (example: 000- -) shows
in the display. Then, press the #1 SELECT again and hold until a flashing AR code appears. It must
show AR31. If AR 17, 22, 39 or 60 shows, the face plate computer is working on incorrect input and
would probably be the cause of the problem. To set AR31, press either the UP [] or DOWN {_)utton.
When AR31 shows, press the # 1SELECT to return a flashing 12:00 AM display. Reset the present time,
hardness number and recharge time, pages 6 and 7.
PROBLEM CAUSE CORRECTION
NO SOFT WATER No salt (or salt bridged ) in the storage tank
Transfomer unplugged at the wall outlet, or
power cable leads loose, fuse blown, circuit
breaker popped, or circuit switched off.
Manual bypass valve(s) in bypass position
Dirty, plugged or damaged nozzle & venturi
Valve drain hose plugged
WATER HARD Hardness number setting too low
SOMETIMES
Using hot water when softener is
regenerating
Increase in the grains of hardness in your
water supply
Refill with salt, or break the salt bridge
(page 15). Press ON/OFF-HOLD
(RECHARGE NOW) button and hold for 3
seconds to start a regeneration (see page
10).
Check for loss of power due to any of
these and correct. With the power back
on, look at the time display and read
PROGRAM MEMORY, page 11.
Look at FIG. 12 on page 19. Move the
stem in a single valve to service. In a
3-valve bypass, open the inlet and outlet
valves, and be sure to fully close the
bypass valve.
Take apart and clean or replace damaged
parts (see page 16).
The drain hose must not have kinks, sharp
bends, or be raised too high above the
softener (see page 16 in your installation
manual).
Press and release the SELECT button
until HARDNESS shows in the display.
Read the hardness number in the display
and be sure the same grains per gallon
number is shown on your water analysis
report. See page 7 to reset. Press and
release the SELECT button until the
present time shows in the display.
Avoid using hot water during this time
because the water heater refills with hard
water (see Automatic Bypass, page 14).
Ask your Sears retail or catalog store for a
new water analysis. Then make a new
hardness number setting (page 7).
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