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16_ troubleshooting
troubleshooting
TROUBLESHOOTING
If the product does not function properly, please see the below for trouble shooting. If the trouble persists, please contact
the SAMSUNG Customer Service near you.
PROBLEM SOLUTION
My card is not read properly.
1) Check the rated voltage specifi ed in the user manual and the catalog.
2) Ensure that you are using an ISO14443 Type A card.
- Cards of 125 kHz format can not be used. However, the 13.56 MHz card can
not be used if it is of Type B, ISO15693.
(Contact the card retailer regarding the card format.)
3) If the problem persists, contact the nearest customer service for your assistance.
When I turn on the product, it sounds a
beep with dimly turned on indicator.
1) 1) Ensure that you are using a larger-capacity adaptor than specifi ed in the user
manual or the catalog, which should cover the rated current consumption of the
reader. If you are using multiple readers that are connected to one adaptor,
make sure that the adaptor should be large enough to cover the current
consumption multiplied by the reader count.
2)
Even with a large adaptor enough to supply adequate power, if the power cable is
not a dedicated line (such as communication line or UPT cable), or if it’s so long to
cause power loss, you’d better replace it with a dedicated line or reinforce it.
3) If the problem persists, contact the nearest customer service for your assistance.
The read range (R/R) of the card differs
each time the product reads the card.
1) The characteristics of a card are determined by the nature of the coils used and in the
manufacturing process engaged by the card manufacturer. So what you do fi rst is to check
that the cards in use are made by the same manufacturer.
If you are using cards from different card makers, the read range (R/R) differs by the card,
which is the result of normal operation.
2)
If you encounter a different read range for each card that is made by the same manufacturer,
please contact the nearest customer service.