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Internet Camera RXS-3323/RXS-4324 User Manual
Network Camera’s private IP address.
• The port number assigned in your Network Camera might not be available via
Internet. Check your ISP for available port.
• The proxy server may prevent you from connecting directly to the Network Camera,
set up not to use the proxy server.
• Confirm that Default Gateway address is correct.
• The router needs Port Forwarding feature. Refer to your router's manual for details.
• Packet Filtering of the router may prohibit access from an external network. Refer to
your router's manual for details.
• Access the Network Camera from the Internet with the global IP address of the router
and port number of Network Camera.
• Some routers reject the global IP address to access the Network Camera on the same
LAN. Access with the private IP address and correct port number of Network
Camera.
• When you use DDNS, you need to set Default Gateway and DNS server address.
• If it’s not working after above procedure, reset Network Camera to default setting and
installed it again.
• If the problem is not solved, the Network Camera might be faulty. Contact your
dealer for further help.
• The first time the PC connects to Network Camera, a pop-up Security Warning
window will appear to download ActiveX Controls. When using Windows XP, or
Vista, log on with an appropriate account that is authorized to install applications.
Image or video does not
appear in the main page.
• Network congestion may prevent the Image screen from appearing quickly. You may
choose lower resolution to reduce the required bandwidth.
Check the device’s
ActiveX is installed on
your computer
Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for
the file “IPCamera Control”. The status column should show “Installed”. If the file is
not listed, make sure your Security Settings in Internet Explorer are configured
properly and then try reloading the device’s home page. Most likely, the ActiveX
control did not download and install correctly. Check your Internet Explorer security
settings and then close and restart Internet Explorer. Try to browse and log in again.
Internet Explorer displays
the following message:
“Your current security
settings prohibit
downloading ActiveX
controls”.
Setup the IE security settings or configure the individual settings to allow downloading
and scripting of ActiveX controls.
The device work locally
but not externally.
• Might be caused from the firewall protection. Check the Internet firewall with your
system or network administrator. The firewall may need to have some settings
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