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Internet Camera RXS-3323/RXS-4324 User Manual
Appendix B: Troubleshooting & FAQ
Question Answer
Features
The video and audio
codec is adopted in the
device.
The device utilizes H.264, MPEG4 and JPEG triple compression to providing high
quality images. Where H.264 and MPEG4 are standards for video compression and
JPEG is a standard for image compression. The audio codec is defined as AMR for
3GPP and G.711/G.726 for RTSP streaming.
The maximum number of
users can access the
device simultaneously.
The maximum number of users is limited to 20. However, it also depends on the total
bandwidth accessed to this device from clients. The maximum data throughput of the
device is around 20~25Mbps for UDP mode and 10Mbps for HTTP mode. Therefore,
the actual number of connected clients is varying by streaming mode, settings of
resolution, codec type, frame rate and bandwidth. Obviously, the performance of the
each connected client will slow down when many users are logged on.
The device can be used
outdoors or not.
The device is not weatherproof. It needs to be equipped with a weatherproof case for
outdoors using. However, equipped with a weatherproof case might disable the audio
function of the device.
Install the Device
Status LED does not light
up.
• Check and confirm that the DC power adaptor, included in packaged, is used. Secure
the power connector and re-power it on again.
• If also check if IPWizard II can find out the camera over the network after plug in the
power and network cable. This may due to the LED light has been set to turn off.
• If the problem is not solved, the device might be faulty. Contact your dealer for
further help.
The network cabling is
required for the device.
The device uses Category 5 UTP cable allowing 10 and/or 100 Base-T networking.
The device will be
installed and work if a
firewall exists on the
network.
If a firewall exists on the network, port 80 is open for ordinary data communication.
The HTTP port and RTSP port need to be opened on the firewall or NAT router.
Username = admin and leave password blank.
The username and
password for the first time
or after factory default
reset
Note: that it’s all case sensitivity.
Forgot the username and
password
Follow the steps below to restore the factory default.
1. Restore the factory default setting by press pressing and holding down more than 3
seconds on the device.
2. Reconfigure the device.
Forgot the IP address of Check IP address of device by using the IPWizard II program or by UPnP discovery.
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