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NOTE:
If you have any other faults or problems, please refer to your Installer or local qualified service agency
TROUBLE SHOOTING
WIRING DIAGRAM-LADDER
SYMPTOM CAUSE SOLUTION
No power present Ensure power cord is plugged in and turned on
No gas present Ensure gas supply is turned on
power cut Re-ignite after power is restored
Air in gas pipe Purge air (installer)
Ignition failure Repeat lighting procedure.
Smell of gas Leaking gas Turn gas off at meter and call installer
Heater still warming up
Small soot deposit Normal operation No action required
Inadequate flue system
Log misalignment Call service department/agent
Incorrect gas pressure
Condensation on glass Normal operation Allow fire to warm up
Streaky lines on glass Normal operation Remove and clean glass
Digital error message on
control panel
Electronic fault detected Refer Error Messages page 21
Soot deposit forming on
glass or logs
Burner will not light
Fan not working
The fan is programmed to start after the heater has
been operating for 4 minutes.
Fan does not stop Heater cooling down
The fan is programmed to continue running for 4
minutes after the burners have been extinguished