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18 1-800-732-2677 (US), 1-800-457-3911 (Canada)
Troubleshooting
Receiver Collar is not beeping or
correcting.
• Check battery to make sure it is installed properly.
• Check that both lights are lit on the Fence Transmitter. If not, perform
the “Short Loop Test”.
The Receiver Collar is beeping, but
the pet is not responding to the Static
Correction.
• Make sure the Static Correction Level is set at 2 or above.
• Test the Receiver Collar with the Test Light.
• If the Test Light fl ashes, check the fi t of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or switch
to the longer Contact Points.
• Increase the Static Correction Level.
• Repeat training steps to reinforce training.
The Receiver Collar has to be held on
top of the Boundary Wire to activate.
• Replace battery.
• Adjust Boundary Width Control knob clockwise to increase the distance
from the Boundary Wire that the Receiver Collar activates. You can also
adjust the Boundary Control Switch to another setting.
• If using a Double Loop, make sure Boundary Wires are separated 3 to 5
feet.
• If the Receiver Collar still has to be held on top of the Boundary Wire,
perform the “Short Loop Test.”
The Receiver Collar activates inside the
house.
• Turn the Boundary Width Control knob counterclockwise to decrease the
distance from the Boundary Wire that the Receiver Collar activates.
• Make sure the Boundary Wire is not running too close to the house. The
signal can transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the Fence
Transmitter.
I have an inconsistent signal.
• Make sure Fence Transmitter is at least 3 feet from large metal objects or
appliances.
• Make sure all Boundary Wire turns are gradual.
• Make sure the Boundary Wire is not running parallel to and within 5 feet
of electrical wires, neighboring containment systems, telephone wires,
television or antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent
signal, contact the Customer Care Center at 1-800-732-2677 to see if a
different frequency system will help your situation.
The Power and Loop Indicator Lights
are off.
• Check that the Power Adapter is plugged into the Fence Transmitter.
• Try plugging into another 120-volt outlet.
• If the lights still do not come on, the Fence Transmitter and/or Power
Adapter needs to be replaced. Contact the Customer Care Center at
1-800-732-2677.
The Power Light is on, the Loop
Indicator Light is off, and the Fence
Transmitter loop alarm is sounding.
• Make sure both ends of the Boundary Wire are plugged into Boundary
Wire Terminals and that ½ inch of the insulation is stripped so that the
copper wire is exposed.
• Perform the “Short Loop Test” to determine if the Fence Transmitter needs
to be replaced or if the Boundary Wire is broken.
• If the Fence Transmitter is functioning properly, you have a break in your
Boundary Wire. See the “Locating a Break in the Wire” section in this
guide.