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36
TROUBLESHOOTING
PROBLEM
Problem
Motor Noises
• It sounds and feels like the massage heads are
straining to get over wrinkles in the cloth.
• The motor groans when it comes under load.
• There is excessive noise during Tapping. (The noise
is greater at the top of the massage lounger.)
• There is a creaking noise when the massage heads
are in operation.
• There is a rattling sound when the massage heads
move up or down.
• The belt can be heard rotating.
• There is a rubbing sound produced by the massage
heads rubbing on the seat fabric.
• There is a noise when the back cushion moves over
the armrest when the seat is reclining.
• There is a noise when I sit down.
• There is a strange sound when the massage heads
move in and out.
• When the power switch is turned on there is a
humming sound.
• Air massage-related sounds.
There is a hissing sound of air escaping.
There is a humming sound from the pump.
• The legrest rattles.
• There is an unstable sound when air escapes during
the leg stretch.
The massage heads stop during operation. If excessive force is applied to the massage heads
during operation, in the interests of safety the
massage heads may stop moving.
If all markings and buttons on the control panel start
to flash, which is extremely unusual, turn off the power
switch, wait for approximately 10 seconds and then
turn the power switch on again.
If the massage heads stop again, position yourself so
that your back is not completely in contact with the
backrest.
These sounds are perfectly normal and will not have
any effect on the operation of the unit.
Cause and Remedy
It is not possible to recline the unit.
The legrest cannot be raised or lowered.
If the unit encounters an obstacle or if excessive force
is exerted on it during operation, in the interests of
safety the unit will come to a stop.
If all markings and buttons on the control panel start
to flash, which is extremely unusual, turn off the power
switch, wait for approximately 10 seconds and then
turn the power switch on again.
The massage heads do not come up to the
shoulder or neck.
The position of the massage heads is incorrect.
(See Page 16)
The height of the left and right massage
heads is different.
An alternating tapping method is employed, which
means that this phenomenon will naturally occur.
There is nothing wrong with the unit.
The air in the seat is not being released. If the power cord is unplugged or there is a power
outage while air massage is being carried out, the air
will be trapped in the unit. The air will automatically be
released when the power cord is plugged back in again
(or when the power comes back on).