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Customer Support
Problem Solution
If the RYDIS H68 Pro is not driving
properly .
t
Check if the mop pad is installed properly.
t
Clean the sensors with a soft cloth. For more information, check on page 43.
If the RYDIS H68 Pro is slipping during
Hybrid Cleaning or Mop Cleaning.
t
Make sure the Big Mop is attached properly.
t
Damp the Big Mop with less water.
t
Clean the two main wheels.
t
Clean the Big Mop before cleaning.
t
Try cleaning with water only.
t
Try the Big Mop as dry.
t
Try other oor.
If the Reservation (Scheduled) cleaning
does not work.
t
Make sure you are pressing the SELECT button to conrm the time setting
on the remote control.
t
You can check if the Reservation lamp is properly activated on the control panel.
If the RYDIS H68 Pro does not respond
when you press a button.
t
For your safety, if you are directly connected to the power cord without the
charging station, the buttons will not be recognized. After disconnecting
from the power cord, the buttons will be recognized.
If the cleaning time has been
shortened.
t
Conrm that the red light on the charging station is lit up.
t
Conrm that the RYDIS H68 Pro is fully charged by checking the battery
status lamp on the display. Three solid bars indicate that the battery is fully
charged.
t
Contact Moneual support to replace or repair the battery if it does not solve
the issue above.
I cannot select the Turbo Option
(suction power).
The Turbo Option is supported by the Hybrid Cleaning, Vacuum Cleaning,
Intensive Cleaning, and Shadow Cleaning.
The Turbo Option is not supported while in the Mop Cleaning mode.
If the RYDIS H68 Pro cannot climb over
a threshold higher than 0.4inch (1cm).
tFor safety reasons, the RYDIS H68 Pro was designed not to climb over a
threshold higher than 0.4 inch (1cm).
tFor less than a 0.4inch threshold height, the user is able to choose threshold
climbing over on/o option by the remote control. We recommend not to
climb over while in Mop Cleaning mode and Hybrid Cleaning mode due
to the Big Mop with the H2O Tank. We also recommend that you select the
Threshold Option (climb over) ON while in Vacuum Cleaning mode. Factory
default is set to not climb over for Hybrid, Vacuum and Mop Cleaning mode.