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PREPERATION
Place the heater on a firm, level surface and plug into a grounded 120 V, 60 Hz power outlet. Only operate
heater in upright position.
Insert two AAA batteries into the remote control before using (batteries not included). *(Not all products
will include a remote control.)
Please note that infrared heaters do not heat like a traditional space heater. You should not expect infrared
heaters to blow hot air like a traditional space heater. Infrared heaters heat objects not air. Infrared heaters
are intended to supplement an already heated, insulated room. Square footage specifications assume a
single enclosed room not an entire home. Infrared heaters do not heat through walls, floors, and are
not intended to replace a main heat source. Infrared heat can take at least 24 hours to warm a room but
operate much more efficiently to maintain the desired temperature. Infrared heaters will not work well in
uninsulated unheated spaces like screened in porches, RV’s, garages, unheated basements, etc.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
The heater does
not turn on.
1. The power cord is not
plugged in.
2. The electricity at the
main fuse box is not
working.
3. The battery in the remote
control is dead.
4. The thermostat on the
heater is set lower than
the room temperature.
1. Plug the power cord into an electrical outlet.
2. Check the electricity at the main fuse box.
3. Replace the batteries in the remote control.
4. Increase the thermostat temperature on the
heater for a higher heat setting.
The heater
displays an error
code “E1”
1. The heater has
overheated.
2. Insufficient power to the
unit
3. Insufficient air flow to
the heater.
1. Unplug the heater from the wall, wait a few
seconds then plug the power cord back in.
2. Make sure the unit is plugged into a dedicated
3-prong outlet, with no extension cords or
surge protectors.
3. Move the unit at least 3ft from the wall.
The heater
displays an error
code “E2”
1. Temperature sensor not
functioning properly.
1. Please contact technical support.