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FREQUENTLY ASKED QUESTIONS
Q. The temperature on my heater does not match the temperature display on my wall, or external
thermostat. Why?
A. This is completely normal. The temperature display on your heater may vary from the temperature
display on another thermostat (like the one mounted to your wall or a purchased external thermostat).
This is because the temperature sensor on the heater reads the temperature directly around the heater.
With the heater near the cold floor (and heat rising), any readings on elevated or external thermostats
will differ in readings on the heater. The best way to operate your heater is to set the unit on High and dial
up to a temperature that feels comfortable to you. Then, leave it at that temperature, regardless of the
mismatch. The heater will cycle off when the set temperature is met or exceeded slightly.
Q. Can I use more than one heater at a time? Can I use the heater and another appliance at the same
time?
A. Yes, but make sure they are not plugged into the same circuit. Each heater requires its own minimum
15-amp circuit with no other items plugged into that circuit or outlet. This is because heaters are
considered appliances and draw out high amperage. If you are unsure whether your circuit meets these
requirements, verify with a certified electrician.
WARNING: Risk of fire, damage to property, or injury may result if requirements are not met.
Q. Why does my heater’s fan continue to run after the set temperature is reached or the power is turned
off?
A. This is normal. The heater’s fan will continue to run even after the heater automatically cycles down.
The fan continues to run so that every last bit of heat is blown out of the heat chamber while allowing the
unit to continue filtering your air. Once the internal box/components cool completely, the fan should then
shut off on its own. In this case, allow a few minutes after the heat cycles off (with power on). The fan will
shut off faster when the power is turned off.
Q. My heater’s display shows my ambient temperature to be in the 20s when I know it is warmer than
that. Why?
A. The heater’s display is defaulted to read the temperature as Fahrenheit. If your heater is definitely
heating but shows it is in the 20s you probably have the setting to read your temperature in Celsius rather
than Fahrenheit.
Q. My heater’s power cord gets warm. My cord is showing signs of heat or melting at the outlet. Is this
normal?
A. A warm power cord is normal. These power cords are rated safe for up to 105°C/ 221°F by the UL, CSA,
or ETL. The exception is, if you detect heat, smoke, or signs of melting at the contact point of the wall
outlet, it may be due to loose or worn wall contacts (or arcing). Please stop using the heater immediately,
contact warranty support for a replacement power cord, and have a certified electrician replace the wall
outlet as soon as possible.