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TROUBLESHOOTING Qualified Technicians Only
Unplug Appliance Before Performing Any Troubleshooting or Maintenance
PAGE 40
PROBLEM CAUSE(S) SOLUTIONS
4. Blowers will not
operate when the
start button is de-
pressed.
There is no power to the stove.
There is no power to the control board.
Check that the stove is plugged in to the wall outlet.
Check to see if your circuit breaker has tripped.
Check the wire connections on the high limit disc and control board.
5. There is soot or fly
ash in the house.
The window is being cleaned when the
stove is operating.
There is leakage at the joints between
the exhaust blower, connection or ex-
haust pipe connections. This will be
evidenced by dust on the impeller of
the room air blower, and in the heat
exchanger area.
The vacuum cleaner is leaking.
Turn down the room air blower or turn off stove before cleaning to
prevent dispersion of ash and soot into the room.
Seal up any leaks in the exhaust system with room temperature
vulcanizing silicone sealer (High Temperature RTV).
DO NOT use a standard household vacuum or “shop vac” as the
filters will leak the fine particles of ash. Clean the stove with an ap-
proved ash vacuum ONLY.
6. Stove acts as if a
fire is present when
there is not a fire in
the grate.
Excessive sun light may be shining
directly into firebox from window.
Block excessive sunlight. Call authorized Lennox Hearth Products
dealer if problem persists.
7. Stove will not light.
The igniter element may have failed.
There is not enough pellets in the
grate.
Check igniter element fuse in rear stove compartment. Call your
authorized Lennox Hearth Products dealer. See alternate manual
lighting procedure
Prime the feed system (see Initial Start-Up, page 24).
8. Fault
Photoeye not detecting flame.
Stove has run out of fuel.
A disk has tripped / pressure switch.
Check connection at control board following yellow wires to all con-
nectors.
Refill hopper.
Blower intake, exhaust passages and / or venting system needs
cleaning (follow routine and annual maintenance procedures).
If this does not correct the problem contact your local authorized
Lennox Hearth Products dealer.
9. Blowers run con-
tinuously
Wire harness and/or control board has
been damaged – unplug stove and
contact dealer.
Contact your local authorized Lennox Hearth Products dealer.
10. All lights on con-
trol are on but noth-
ing happens
When using a thermostat. Thermostat
not calling for heat.
If not using a thermostat - Check ther-
mostat jumper
The lights on the control board remain on even when the thermostat
is not demanding heat. When the thermostat demands heat the
stove will begin to operate.
Ensure that the thermostat jumper at terminal block is installed and
making good contact.