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Troubleshooting for Common Issue
I don't have any hot water when I open the tap.
Make sure there is gas, water, and electricity to the
water heater (power is turned on and the gas is turned
on).
When I was using the hot water, the water got cold.
If you adjusted the flow from the tap to lessen it, you
may have gone below the minimum flow required.
This water heater requires a minimum flow rate to
operate. (See the specification page for the flow rate of
your model.) Decrease the temperature setting at the
temperature controller or increase the water flow.
White smoke comes out of the exhaust.
During colder weather when the exhaust temperature
is much hotter than the outside air, the exhaust fumes
condense producing water vapor.
When I open a hot tap, I do not immediately get hot
water.
Hot water must travel through your plumbing from the
water heater to the faucet. The time period for hot water
to reach your fixture is determined by the amount of
water in the plumbing system between the water heater
and the fixture, water pressure, and the flow rate of the
fixture.
After I turn off the hot water tap, the fan on the
water heater continues to run.
The fan is designed to continue running for a short time
after the flow of water stops. This is to ensure constant
water temperatures during rapid starting and stopping,
as well as exhausting any residual gas flue products
from the unit.
Accessing Operating Information
To display the most recent error codes press and hold
the "On/Off" button for 2 seconds. While holding the On/
Off" button press the • button. The last 9 error codes
will flash one after the other. To exit this mode press the
"On/Off" and • button as before.
To display the water flow through the water heater
press and hold the • button for 2 seconds and without
releasing the • button press the "On/Off" button.
To display the outlet water temperature press and hold
the • button for 2 seconds and without releasing the •
button press the "On/Off" button.
Water Quality
Consideration of care for your water heater should
include evaluation of water quality. If the water quality
exceeds the target levels provided in the table, you may
want to treat or condition the water.
* Source: Part 143 National Secondary Drinking Water
Regulations
Table 14:
Maximum Level
Total Hardness Up to 200 mg / L
Aluminum * Up to 0.2 mg / L
Chlorides * Up to 250 mg / L
Copper * Up to 1.0 mg / L
Iron * Up to 0.3 mg / L
Manganese * Up to 0.05 mg / L
pH * 6.5 to 8.5
TDS (Total Dissolved Up to 500 mg / L
Solids) *
Zinc* Up to 5 mg / L
305 & 505 Indoor Manual 31