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Ideal Boilers, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel.
01482 492251 Fax. 01482 448858. Registration No. London 322 137.
Ideal Stelrad Group pursues a policy of continuing improvement in the design and performance
of its products. The right is therefore reserved to vary specification without notice.
Ideal Consumer Helpline
Tel: 01482 498660
www.idealboilers.com
POINTS FOR THE BOILER USER
Note. In line with our current warranty policy we would ask that you check through the following guide to identify any
problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than
with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained
by the engineer.
TROUBLESHOOTING - TYPICAL NON PRODUCT FAULTS
Problem Solution
Boiler is not working for
central heating or hot water.
• Check there is power to the boiler – switch (A) in the ON position and ‘
0
’ displayed on the
controls.
• If ‘
0
’ not displayed then not a boiler fault – contact your installer/service company.
• Check external programmer is set to an ‘ON’ period and the relevant function selected i.e.
central heating or domestic hot water. Test by overriding the programmer by setting to
‘continuous.
• Check room thermostat for central heating or the cylinder thermostat for domestic hot water,
are set at the required temperature. To test operation of either thermostat turn fully up. If no
response contact your installer.
Boiler is not working for
central heating or hot water
and the display shows ‘
L:A L:A
L:A L:A
L:A
’
(flashing).
• Press reset button (D) for 2 seconds, the boiler should then re-light. If fault recurs this
indicates an overheat condition. The boiler should be turned off and your installer contacted.
• Check if ALL radiators have thermostatic radiator valves fitted. If they have contact your
installer.
Boiler is not working for
central heating or hot water
and the display shows ‘
H:A H:A
H:A H:A
H:A
’
(flashing).
• Check if ALL radiators have thermostatic radiator valves fitted. If they have contact your
installer.
Boiler is not working for
central heating or hot water
but attempts to fire by going
through 3 ignition attempts.
Display shows ‘
L : F L : F
L : F L : F
L : F
’ (flashing).
• Press reset button (D) for 2 seconds to repeat ignition sequence.
• Check gas supply (try another appliance – cooker/fire etc.) – If no gas supply then not a
boiler fault – contact gas supplier.
• Check condensate pipe is not blocked or frozen. If blocked, clear blockage – if not possible
to check contact your installer.
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