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Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate
the nearest Hoover Factory Service
Center or Authorized Hoover
Warranty Service Dealer (Depot)
by:
• checking the Yellow Pages
under “Vacuum Cleaners -
Household” OR -
• checking the list of Factory
Service Centers provided with this
cleaner OR -
• checking the Service section of
The Hoover Company on-line at
www.hoover.com OR -
• calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S.
only).
Do not send your cleaner to The
Hoover Company in North Canton for
service, this will only result in delay.
If further assistance is needed, con-
tact The Hoover Company Consumer
Response Center, North Canton,
Ohio 44270,
Phone: 1-330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete model number when
requesting information or ordering
parts. (The model number appears
on the bottom of the cleaner.)
Possible Cause
Possible Solution
• Incorrect carpet height setting
•
Move carpet height control to a higher
setting
Problem: Cleaner/ tools won’t pick up
Problem: Cleaner hard to push
Possible Cause
Possible Solution
• Not firmly plugged in
Possible Cause
Possible Solution
• Broken or worn belt
•
Replace belt
• Agitator brush roll worn
•
Replace brush roll
• Filter bag full
•
Change filter bag
• Incorrect carpet height setting
•
Move nozzle control knob to lower
setting
• Blockage in air flow passage
•
Clear blockage
Possible Cause
Possible Solution
• Not firmly plugged in
•
Plug unit in firmly
• No voltage in wall receptacle
•
Check fuse or breaker
• Blown fuse or tripped breaker
•
Replace fuse or reset breaker
•
Thermal protector activated
• Allow cleaner to cool for 30 minutes
(this will reset the thermal protector)
Clearing blockages
Disconnect cleaner from electrical
outlet.
Low suction or pick up may be due
to a blockage in the system. Refer
to the following steps to check for
blockages continuing with each
step until the blockage is found:
1. Check fullness of filter bag;
change if needed.
4-1
Checking under bottom plate
4. Turn cleaner OFF and unplug.
5. Remove bottom plate, belt and
agitator (see “The belt” section).
Look into opening (D) for blockages
and remove.
6. Remove agitator shield (see Fig.
3-13) and remove any loose debris
which may have accumulated under
it.
Checking airflow path
2. Plug cleaner in and turn ON.
Check for suction at end of hose (A).
a. If there is suction, continue with
step 3.
b. If there is no suction, check for
blockage in hose and dirt tube as
follows:
1) Disconnect hose from dirt duct
(C) by reversing procedure for
“Attach hose”, Figs. 1-8 and 1-9.
2) Clear out hose.
3) Look into (C) and remove
blockage.
3. Check connection at hose tube
(B); remove any blockage.
A
A
B
B
D
4-2
CC
Hoover Cleaning
Performance
This Hoover Cleaning Performance
System is for comparing the relative
progressive performance of Hoover
uprights only and not for compari-
son with any other brands. The
majority of this rating is based upon
the American Society for Testing and
Materials (ASTM) Carpet Cleaning
Effectiveness Test (ASTM Test F608).
Other performance factors include
Hose Power (ASTM Test F558),
Surface Litter Cleaning, Hard Floor
Cleaning, Edge Cleaning, Cleaning
Width and Air Filtration.
4. If you have a
problem
If a minor problem occurs, it usually
can be solved quite easily when the
cause is found by using the check-
list below.
Problem: Cleaner won’t run