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5. TROUBLESHOOTING
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
WARNING
! !
To reduce risk of personal injury - unplug vacuum before servicing.
PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
Cleaner won’t run
1. Not firmly plugged in 1. Plug unit in firmly
2. No voltage in wall receptacle 2. Check fuse or breaker
3. Blown fuse or tripped breaker 3. Replace fuse or reset breaker
4. Thermal protector activated 4. Allow cleaner to cool for 30 minutes (this will
reset the thermal protector)
Cleaner/ tools won’t
pick up
1. Broken or worn belt 1. Replace belt
2. Agitator brushroll worn 2. Replace brushroll
3. Filter bag full 3. Change filter bag
4. Incorrect carpet height setting 4. Move nozzle control knob to lower setting
5. Blockage in air flow passage 5. Clear blockage
Cleaner hard to
push
1. Incorrect carpet height setting 1. Move carpet height control to a higher setting
Smoky/burning
smell detected
1. Belt broken or stretched 1. Replace agitator brushroll belt as described in
Figs. 3-10 through 3-15 in the Maintenance
section.
To obtain approved Hoover
®
service and genuine Hoover
®
parts, locate the nearest Authorized Hoover
®
Warranty Service
Dealer (Depot) by:
• Checking the Yellow Pages under “Vacuum Cleaners” or “Household”.
• Visit our website at hoover.com (U.S. Customers) or hoover.ca (Canadian customers).
Follow the service center link to find the service outlet nearest you.
• For an automated referral of authorized service outlet locations call 1-800-944-9200.
Do not send your vacuum to Hoover
®
, Inc., Company in Glenwillow for service. This will only result in delay.
To speak with a customer service representative call1-800-263-6376; Mon-Fri 8am-7pm EST. In Canada, contact
Hoover
®
Canada, Toronto: 755 Progress Ave., Scarborough, ON M1H 2W7 OR Hoover
®
Canada, Edmonton:
18129-111 Ave., Edmonton, AB T5W 2P2, Phone: 1-800-263-6376, Mon-Fri 8am-7pm EST.
Always identify your vacuum by the complete model number when requesting information or ordering parts. (The model
number appears on the bottom of the vacuum.)
Please do not return this product to the store.
6. SERVICE