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TROUBLE SHOOTING
PROBLEM CAUSE CORRECTION
1. ERROR followed by code number A. Control valve has just been serviced A. Press NEXT and REGEN for 3 seconds or
unplug power source jack (black wire) and plug
back in to reset control valve
Error Code 1001 - Unable to recognize B. Foreign matter is lodged in control valve B. Check piston and spacer stack assembly
start of regeneration for foreign matter
Error Code 1002 - Unexpected stall C. High drive forces on piston C. Loosen drive cap assembly 1/4 turn or replace
Error Code 1003 - Motor ran to long, D. Control valve pistion not in home position D. Press NEXT and REGEN for 3 seconds or unplug
timed out trying to reach next cycle power source jack (black wire) and plug back in
position to reset control valve
Error Code 1004 - Motor ran to long, E. Motor not inserted fully to engage pinion, E. Check motor and wiring. Replace motor if
timed out trying to reach home motor wires broken or disconnected, necessary
position motor failure
F. Drive gear label dirty or damaged, F. Replace or clean drive gear
If other Error Codes display missing or broken gear
contact the factory G. Drive bracket incorrectly aligned to G. Reseat drive bracket
back plate
H. PC board is damaged or defective H. Replace PC board
I. PC board incorrectly aligned to I. Ensure PC board is correctly snapped on to
drive bracket drive bracket
2. Error Code 4003 A. Possible low voltage through circuit board A. Unplug power supply from board, re-apply power.
or miscommunication on board at start-up If this does not solve the problem, replace PC board
3.Control valve stalled in regeneration A. Motor not operating A. Replace Motor
B. No electric power at outlet B. Repair outlet our use working outlet
C. Defective transformer C. Replace transformer
D. Defective PC board D. Replace PC board
E. Broken drive gear or drive cap assembly E. Replace drive gear or drive cap assembly
F. Broken piston retainer F. Replace drive cap assembly
G. Broken main or regenerant piston G. Replace main or regenerant piston
4. Control valve does not regenerate A. Transformer unplugged A. Connect transformer
automaticallly when REGEN button B. No electric power at outlet B. Repair outlet or use working outlet
is depressed and held C. Broken drive gear or drive cap assembly C. Replace drive gear or drive cap assembly
D. Defective PC board D. Replace PC board
5. Control valve does not regenerate A. By-pass valve in bypass position A. Put control valve in service position
automatically but does when B. Meter connection disconnected B. Connect meter to PC board
REGEN button is depressed C. Restricted/stalled meter turbine C. Remove meter and check for rotation
or foreign matter
D. Defective meter D. Replace meter
E. Defective PC board E. Replace PC board
F. Set-up error F. Check control valve set-up procedure
6. Time of day flashes on and off A. Power has been out more than two hours, A. Reset the time of day
the transformer was unplugged and then
plugged back into the wall outlet, the
transformer plug was unplugged and then
plugged back into the board or the NEXT
and REGEN buttons were pressed to
reset the valve
7. Softener delivers hard water. A. Bypass valve is open or faulty. A. Close bypass valve or replace.
B. No salt or low salt level in brine tank. B. Add salt to brine tank and maintain salt level
above water level.
C. Softener fails to draw brine. C. See problem #11.
D. Excessive water usage. D. Check gallon capacity settings.
E. Insufficient brine level in brine tank. E. Check brine refill setting and refill flow restrictor for
blockage.
F. Resin level inadequate. F. See problem #8.
G. Meter faulty. G. Test meter and clean or replace meter.
H. Raw water hardness fluctuation. H. Test raw water hardness and adjust settings to
highest known hardness.
8. Unit uses too much salt. A. Improper brine refill setting. A. Check brine refill setting for proper salt dosage
B. Improper settings. B. Check water hardness and reevaluate capacity setting
specification
C. Excessive water in brine tank. C. See problem #10.
D. Leaking faucets, toilets, etc... D. Repair or replace those items.