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HearthStone Quality Home Heating Products, Inc ® Equinox Model 8000
24
TROUBLESHOOTING GUIDE:
PROBLEM POSSIBLE CAUSE SOLUTIONS
STOVE SMOKES Operating Technique Fully open the primary air control one minute before opening doors.
Cold Chimney Preheat the chimney when first starting a fire. Briefly open a window
in the room containing the stove.
Blocked Chimney Examine the chimney and stovepipe for blockage or creosote
accumulations.
Blocked outside air duct Examine the duct and outside inlet for blockage caused by snow,
insects, or debris accumulations.
Oversized Chimney Reline the chimney to the appropriate diameter
Undersized Chimney Install a draft inducer or replace the chimney.
Chimney Too Short Lengthen the chimney.
Air Infiltration Into The
Chimney
Seal chimney connections and openings in clean-out doors.
More Than One Appliance
Connected to the Flue
Disconnect all other appliances and seal openings.
BACK-PUFFING OR
GAS EXPLOSIONS
Operating Technique Fully open the primary air control one minute before opening the
door and keep it fully open for a few minutes after reloading.
Extra Low Burn Rate Burn the stove at a higher burn rate.
Blocked outside air duct Examine the duct and outside inlet for blockage caused by snow,
insects, or debris accumulations.
Chimney Down-draft Install a chimney cap.
Excessive Ash Build-up Empty the ash pan more frequently. Increase efficiency of burns, and
avoid using poor quality or green wood.
UNCONTROLLED
OR SHORT BURN
Unsealed or Open Door
Open ash grate
Close the door tightly or replace the gaskets.
Slide ash grate to closed position.
Excessive Draft Check the installation. Operate at LOW BURN. Install stovepipe
damper.
Extra Long Chimney Shorten the chimney. Install stovepipe damper(s).
Oversized Chimney Reline the chimney to the proper diameter.
High Winds or Hilltop
Location:
Install a chimney cap.
Excessive Draft Draft in excess of 0.1 wc should be corrected with a stovepipe
damper(s)
INSUFFICIENT HEAT Poor Quality or Green
Wood
Use only air-dried wood, preferably dried at least one year.
Low Burn Rate Operate the stove at a higher burn rate.
Blocked outside air duct Examine the duct and outside inlet for blockage caused by snow,
insects, or debris accumulations.
Air Insulated Chimney Replace with a pre-fabricated insulated chimney system or a
properly sized masonry chimney.
Cold Exterior Chimney Reline or insulate the chimney.
Leaky Stovepipe or
Chimney
Check the installation.
Too Much Heat Loss From
House
Add insulation, use energy efficient windows, or caulk windows, and
seal openings in home.
Excessive Ash Build-up Empty the ash pan more frequently. Increase efficiency of burns, and
avoid using poor quality or green wood.
BLISTERING OF
FINISH
Operating Technique Do not over-fire the stove. Monitor stove temperatures. Use
seasoned wood only.
Excessive Draft Check the DRAFT. A damper may be required. Operate the stove at
a LOW BURN range.