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Troubleshooting (cont)
PROBLEM: Water is leaking from the Duo
™
.
Possible Cause:
1) Your unit’s Water Tank is overfilled.
Possible Solution:
1) The fill line on the Fill Cup should indicate the proper
amount of water needed for the tank, but you may
want to try putting a little less water in the tank.
NOTE: Water should not go above the “bar” inside the
opening on top of the tank.
PROBLEM: Duo
™
leaves water on the floor.
Possible Cause:
1) Ultra-Microfiber Pad is saturated.
2) Unit is not level on the floor.
Possible Solution:
1) Turn off unit, unplug from power outlet, and change
the Ultra-Microfiber Pad as described on pg 15.
2) Always keep the HAAN
®
Duo™ level and parallel
to the floor.
PROBLEM: Duo
™
left white spot on the floor.
Possible Cause:
1) The Duo™ was left in one spot for too long.
2) The Duo™ was not placed on the Floor
Protector Resting Mat.
3) Hard water was used in the Duo™.
Possible Solution:
1) Always place your Duo™ on the Floor Protector
Resting Mat whenever not actively using it.
Never leave the unit in one spot on any surface
for any period of time.
2) Use distilled water in the HAAN
®
Duo™.
NOTE: To remove spot, use a damp cloth with a few
drops of white vinegar and rub the stain to remove spot.
www.HAANUSA.com 877-HAAN DIRECT / 877-422-6347 pg 25