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Before you call for service…
Troubleshooting Tips
Problem Possible Causes What To Do
Water hard sometimes
Using hot water while the water •Avoid using hot water during water softening system
softening system is regenerating regenerations because the water heater will refill with
hard water. See
Automatic Hard Water Bypass During
Regeneration
section.
Control hardness number setting •Press and release the
SET
button until
HARDNESS
shows in the
too low display. Be sure the number shown is the same as the actual
grains per gallon hardness of your water supply. See the
Control
section if a change in the setting is needed.
Grains of hardness in your water •
Water hardness can change
over time, especially in well water.
supply have increased To check, have the water tested by a water analysis laboratory
or call your local water department. Adjust the hardness
number setting as needed.
Water feels slippery
Absence of hardness minerals •This is normal.
after installation of
water softening system
Water softening system
Water softening system is a •Does not use much salt to regenerate—very efficient.
not using any salt
“demand” unit
Possible salt bridge •See the
Operating Instructions, Tips
section.
Possible plugged nozzle and venturi •See the
Operating Instructions, Tips
section.
Water is blue color
Acidic water in copper plumbing •Have the water tested at once.
after water softening
system was installed WARNING:
Do not drink the water until
problem has
been corrected.
Water softening system
Meter turbine stuck •Call for service.
not regenerating
Sensor wire corroded •Call for service.
No power to unit •Check the circuit breaker or fuses.
Mechanical defect •Call for service.
Cloudiness on glassware
Combination of soft water and •This is called
etching
and is permanent. To prevent this
(automatic dishwashers)
too much detergent from happening, use less detergent if you have soft water.
Wash glassware in the shortest cycle that will get them clean.