Filter
Top Products
Before you call for service…
23
Troubleshooting Tips
Save time and money! Review the chart on this
page first and you may not need to call for service.
Problem Possible Causes What To Do
No soft water
Faucet or fixture where sample was •
To conserve salt, the installer
may have isolated some fixtures
taken not plumbed to soft water.
(outside faucets, toilets, etc.)
from soft water. From the outlet
NOTE:
Be sure sample is from a faucet
of the water softening system, trace the water flow path,
that does not mix soft and hard water.
in house plumbing. If soft water is not directed to a faucet or
For example, a single lever kitchen faucet,
fixture where wanted, consult a plumber.
if the cold side is plumbed to hard water
No salt in the brine tank or •Check for a salt bridge or, if the
tank is empty, refill with
salt bridged recommended salt. Press (for 3 seconds) the
TOUCH or HOLD
button to start an immediate regeneration and restore
soft water supply.
Transformer unplugged at wall outlet
•Check for a loss of electrical power to the water softening
or power cable to softener not system, due to any of these conditions and correct as needed.
connected. Fuse blown or circuit With the power supply restored, observe the faceplate time
breaker popped on circuit to electrical display and read
Program Memory
section.
outlet. Electrical outlet on a circuit that
NOTE: The electrical outlet for the softener should be continuously
can be switched off.
live
so it cannot be accidentally switched off.
Manual bypass valve in bypass position •Be sure the bypass valve stem
is positioned properly, with the
knob in the OUT position. Observe i
nstructions on the decal
at the end of the stem.
Valve drain hose pinched, plugged, •
Any restriction in this drain hose
may prevent proper operation
elevated too high or otherwise
of the
nozzle and venturi and reduce or prevent brine draw
restricted during regenerations.
Nozzle and venturi dirty, incorrectly •Refer to
Cleaning the Nozzle and Venturi Assembly
instructions.
assembled or damaged
With water pressure to the
water softening system off, take the
nozzle assembly apart. Inspect, clean and replace as needed.
Any foreign particle(s), scratches, nicks, etc., in the passages
can
prevent operation. Be sure holes in the gasket are centered
over holes in the housing.
NO SOFT WATER – Most Common Problems:
Check the following before calling for service
•
Salt in softener...at least 1/3 full.
•
By pass valve in “Service” position. Knob should be in the OUT position.
•
Check hardness setting in control. Verify hardness of supply water. Water
hardness can vary throughout the year (see Programming the Control section).
•
Salt Bridge, water not in contact with salt (see Breaking a Salt Bridge section).