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5 Year Limited Warranty 17
© Travis Industries 4081229 100-01207_000
Register your TRAVIS INDUSTRIES, INC. Limited 5 Year Warranty online at traviswarranty.com, or complete the enclosed Warranty card and mail it within ten
(10) days of the appliance purchase date to: TRAVIS INDUSTRIES, INC., 4800 Harbour Pointe Blvd. SW, Mukilteo, WA 98275. TRAVIS INDUSTRIES, INC.
warrants this electric appliance (appliance is defined as the equipment manufactured by Travis Industries, Inc.) to be defect-free in material and workmanship to the
original purchaser from the date of purchase as follows:
Check with your dealer in advance for any costs to you when arranging a warranty call.
Mileage or service charges are not covered by this warranty. This charge can vary from store to store.
Component
90 Days
Parts & Labor
Years 1 & 2
Parts & Labor
Years 3 Through 5
Parts Only
Accessories
Reflective Surface (i.e. mirror), Candle Sleeves, Cylinders, etc…
One-Way Freight Allowance
One-way freight allowance on pre-authorized repair done at factory is covered.
Electrical Assembly (within structure):
Wiring Harness, Socket, Remote Receiver and Transmitter
Firebox Assembly
Firebox, Glass Attachment Mechanism
EXCLUDED COMPONENTS:
Light Bulbs
CONDITIONS & EXCLUSIONS
1. This new electric appliance must be installed by a qualified electrician. It must be installed, operated, and maintained at all times in accordance with the
instructions in the Owner’s Manual. Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.
2. This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized TRAVIS dealer.
3. Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered
under warranty. The installer must ensure the appliance is operating per the instructions at the time of installation.
4. Travis Industries will not be responsible for inadequate performance caused by environmental conditions such as mechanical systems such as furnaces, fans,
clothes dryers, etc.
5. This Warranty is void if:
a. The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b. The unit is subject to submersion in water or prolonged periods of dampness or condensation.
c. Any damage to the unit due to water, or weather damage.
6. Exclusions to this 5 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration
or adjustment of the manufacturer's
settings of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit,
alteration, or act of God.
7. This 5 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn wiring, etc. Also excluded is
damage to the unit caused by abuse, improper installation, modification of the unit.
8. Damage to the reflective surfaces (i.e. mirror) caused by fingerprints, scratches, melted items, or other external sources from the use of cleaners other than mild
soap and water is not covered in this warranty.
9. TRAVIS INDUSTRIES, INC. is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or
consequential damages are not covered by this warranty. In some states, the exclusion of incidental or consequential damage may not apply.
10. This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the electric appliance without the
express written permission of TRAVIS INDUSTRIES, INC. and bearing a TRAVIS INDUSTRIES, INC. label of approval.
11. Any statement or representation of TRAVIS products and their performance contained in TRAVIS advertising, packaging literature, or printed material is not part
of this 5 year warranty.
12. This warranty is automatically voided if the appliance’s serial number has been removed or altered in any way. If the appliance is used for commercial purposes,
it is excluded from this warranty.
13. No dealer, distributor, or similar person has the authority to represent or warrant TRAVIS products beyond the terms contained within this warranty. TRAVIS
INDUSTRIES, INC. assumes no liability for such warranties or representations.
14.Travis Industries will not cover the cost of the removal or re-installation of hearths, facing, mantels, or other components.
15. If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.
16. THIS 5 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY TRAVIS INDUSTRIES, INC., THE MANUFACTURER OF THE APPLIANCE. ALL
OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED AND PURCHASER’S RECOURSE IS EXPRESSLY
LIMITED TO THE WARRANTIES SET FORTH HEREIN.
IF WARRANTY SERVICE IS NEEDED:
1. If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your TRAVIS dealer WITHIN 30 DAYS, giving them proof of
purchase, the purchase date, and the model name and serial number.
2. Travis Industries has the option of either repairing or replacing the defective component.
3. If your dealer is unable to repair your appliance’s defect, he may process a warranty claim through TRAVIS INDUSTRIES, INC., including the name of the
dealership where you purchased the appliance, a copy of your receipt showing the date of the appliance’s purchase, and the serial number on your appliance.
At that time, you may be asked to ship your appliance, freight charges prepaid, to TRAVIS INDUSTRIES, INC. TRAVIS INDUSTRIES, INC., at its option, will
repair or replace, free of charge, your TRAVIS appliance if it is found to be defective in material or workmanship within the time frame stated within this 5 year
warranty. TRAVIS INDUSTRIES, INC. will return your appliance, freight charges (90 days) prepaid by TRAVIS INDUSTRIES, INC., to your regional distributor,
or dealership.
4. Check with your dealer in advance for any costs to you when arranging a warranty call. Mileage or service charges are not covered by this warranty. This
charge can vary from store to store.