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TROUBLE-SHOOTING GUIDE
WARNING: TO AVOID ELECTRICAL SHOCK ALWAYS DISCONNECT THE UNIT FROM THE POWER
SOURCE BEFORE ATTEMPTING ANY REPAIR. IF THIS GUIDE DOES NOT CORRECT THE
PROBLEM CALL YOUR LOCAL DEALER OR OUR CUSTOMER SERVICE AT 1-800-245-6489.
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Problem Cause Solution
1. Auger not turning 1. Loose set screw 1. Tighten setscrew on collar
2. Bad gear motor 2. Replace auger motor
3. Foreign matter in auger 3. Remove pellets and object
4. Vacuum sensor (Top Auger) 4. Check exhaust blower
2. Smoke smell or dust in house 1. Improper exhaust connection 1.Check all connections for leaks
especially the exhaust blower
connection; Seal with silicone,
hose clamp or aluminum tape
3. Room air blower not operating 1. Loose sensor 1. Tighten connection on sensor
2. High “ON” temperature 2. Adjust temperature lower
4. Exhaust blower not operating 1. Loose connection 1. Check connection at c/board
(E-1 on Control Board) 2. Bad blower 2. Replace blower
3. Bad vacuum sensor 3. Replace vacuum sensor
5. Lazy fire 1. Control board settings 1. Review board settings
2. Bad exhaust blower 2. Replace blower
3. Excessive pellet moisture 3. Keep pellets inside
4. Excessive ash 4. Remove baffles; Clean unit
5. Low quality pellets 5. Use premium pellets
6. Blown fuse (5 AMP) 1. Power surge 1. Replace fuse; use surge
protector
2. Exposed wire 2. Check for exposed or frayed
wire and loose connections
3. Electric motor shorting or 3. Check motors and blowers
bound up for obstructions or lock-up
7. High pellet consumption 1. Low quality pellets 1. Use premium fuel
2. Board out of adjustment 2. Check c/board settings
8. Squeaking noise 1. Build up in tube 1. Remove auger and clean
2. Improper auger alignment 2. Re-align auger
3. Blower noise 3. Remove and oil blower
9. Pinging or rattling noise 1. Foreign material 1. Check blower for material
2. Loose set screw 2. Check impeller blower screw
11. Unit keeps shutting down 1. Blocked flue (E-1) 1. Check for flue blockage (nests,
(“E” codes on control board) rodents, excess soot, etc.)
2. Blower failure (E-3) 2. Check combustion blower
wires, then call Cust. Svc.
3. Improper installation* (E-1) 3. Check for loose flue/pipe
connections. Also be sure to have
proper Outside Air hook-up.
*Improper installation may cause a back draft.
*NOTE: Also check for loose or cracked vacuum hose on vacuum switches (see #24 in Illustration 4).