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DROLET LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable.
This warranty covers brand new products only, which have not been altered, modified nor repaired since
shipment from factory. Proof of purchase (dated bill of sale), model name and serial number must be
supplied when making any warranty claim to your DROLET dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper
installation, lack of maintenance, over firing, negligence or accident during transportation are not
covered by this warranty.
This warranty does not cover any scratch, corrosion, warping, or discoloration caused by over firing, abrasives
or chemical cleaners. Any defect or damage caused by the use of unauthorized parts or others than original
parts void this warranty. An authorized qualified technician must perform the installation in accordance with the
instructions supplied with this product and all local and national building codes. Any service call related to an
improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to
support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a
product is found to be defective, the manufacturer will repair or replace such defect and reasonable
transportation fees will be refunded. Repair work covered by the warranty, executed at the purchaser’s
domicile by an authorized qualified technician requires the prior approval of the manufacturer. Labour cost
and repair work to the account of the manufacturer are based on predetermined rate schedule and must not
exceed the wholesale price of the replacement part. All labour and freight costs covered by this warranty
are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and
investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with
respect to this warranty by refunding the wholesale price of any warranted but defective parts The
manufacturer shall in no event be responsible for any special, indirect, consequential damages of any
nature, which are in excess of the original purchase price of the product.
WARRANTY APPLICATION
DESCRIPTION
PARTS LABOUR
Combustion chamber (welds only), castings, and convector
airmate
Lifetime 5 years
Plating (defective manufacture) – subject to limitations above Lifetime n/a
Secondary air tubes, vermiculite baffle, C-Cast baffle and handle
assembly
5 years n/a
Stainless steel baffle and parts 5 years 3 years
Carbon steel baffle and parts 2 years 1 year
Blowers, thermal switches, rheostat, and other controls 2 years 1 year
Paint (peeling), gaskets, insulation, and ceramic glass (thermal
breakage only*)
1 year n/a
*Pictures required
Shall your unit or a components be defective, contact immediately your DROLET dealer. Prior to your call
make sure you have the following information necessary to your warranty claim treatment:
• Your name, address and telephone
number;
• Bill of sale and dealer’s name;
• Serial number and model name as indicated on
the nameplate fixed to the back of your unit;
• Nature of the defect and any relevant
information.
Before shipping your unit or defective component to our plant, you must obtain from your DROLET
dealer an Authorization Number. Any merchandise shipped to our plant without authorization
will be refused automatically and returned to sender.