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4 Troubleshooting
4 Troubleshooting
4.1 Before you send in the appliance
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
4.2 Disposal
The filters used are made of environment-friendly materials and can de disposed of with your domestic trash.
When the appliance has reached the end of its usefulness, especially if dysfunctions recur, disable the useless
appliance by pulling the mains plug out of the socket and cutting off the power cord. Dispose of the appliance
in compliance with the environmental protection laws of your country. Electrical waste may not be disposed of
together with domestic waste. Consult your local authorities or your dealer for advice on recycling.
4.3 Conditions of warranty
We grant the legally required 24 months warranty from the date of purchase for the appliance
distributed by us.
Within this period we will either repair or replace the appliance or accessory (damages to accessories do not
automatically cause a replacement of the complete appliance) all defects due to manufacturing or materials at
no cost. The warranty does not cover damage due to improper use (operating on the wrong power type/voltage,
connecting to unsuitable power sources, breakage, etc.), normal wear and defects that only insignificantly
affect the value or the serviceability of the appliance. Intrusions by unauthorised parties and the use of spare
parts not supplied by Royal Appliance invalidate the warranty. Consumable parts are not included in the
warranty and must be paid for! The warranty is only valid if the date of purchase has been acknowledged by
the dealer's stamp and signature on the warranty card or if a copy of the invoice or sales slip is included with
the sent-in appliance. Warranty work does not extend the warranty period nor does it constitute a claim for a
new warranty!
4.4 In case of a warranty
claim
Send us the appliance without dust filter bag and a short description of the fault in printed letters. Head your
accompanying letter with the notice "warranty claim". Send it to the address on the back page (Zpage 40,
„International Service“) of this operating manual, including the warranty card or a copy of the purchase slip.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
Zchapter 2.3, „Switching off“.
Problem Possible cause Solution
The appliance will not
start.
The power cord is not plugged in. Insert the plug into a mains socket and switch on the appliance Zchapter 2.2,
„Vacuum cleaning“.
The socket does not carry current. Test the cylinder vacuum cleaner at another socket which you are sure carries
current.
Power cord is damaged. Have the power cord replaced by Royal Appliance Customer Service, address,
Zpage 40, „International Service“.
The vacuum cleaner
stops suddenly.
The overheating protection has tripped (possibly
due to blocked suction channels, filters, or similar).
Switch the appliance off and pull the plug out of the socket.
Eliminate the cause of overheating (e.g. blocked suction channels, filters, etc.).
Wait for about 45 minutes. After the appliance has cooled off, you may switch
it on again.
Dust filter changing
indicator shows "red".
The dust container is full. Change the dust filter bag Zchapter 2.5, „Changing the dust filter bag“
Nozzle, telescopic tube or suction hose are
clogged.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a broomstick)
to do this.
The filter is dirty. Clean the respective filter, Zchapter 3.2, „Cleaning the exhaust filter unit“ or
Zchapter 3.3, „Cleaning the motor protection filter“.
The results are
unsatisfactory in spite
of the appliance
working correctly.
Bypass vent (Fig. 1/5) is open. Close the bypass vent (Fig. 1/5).
The dust container is full. Change the dust filter bag Zchapter 2.5, „Changing the dust filter bag“
Nozzle, telescopic tube or suction hose are
clogged.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a broomstick)
to do this.
The filter is dirty. Clean the respective filter, Zchapter 3.2, „Cleaning the exhaust filter unit“ or
Zchapter 3.3, „Cleaning the motor protection filter“.
The appliance's noise
is unusually loud.
Sucked-in objects are obstructing the air stream. Remove the objects. If necessary, use a long wooden stick (e.g. a broomstick)
to do this.
NOTE:
If you cannot solve the problem following these instructions, contact our service hotline or the Royal Customer Service (Zpage 40, „International
Service“).
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