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Situation
Having a Problem? (continued)
Probable Cause & Solution
The door opens but
won't close:
1. If the opener lights blink, check the safety reversing sensor. See page 23.
2. If the opener lights do not I_link and it is a new installation, check the down force.
See Adjustment Step 2, page 29. For an existing installation, see below.
Repeat the safety reverse test after the adjustment is complete•
The door reverses for
no apparent reason
and opener lights
don? blink:
1. Is something obstructing the door? Pull the red emergency release handle. Operate
the door manually. If it is unbalanced or binding, call for professional garage door
service.
2. Clear any ice or snow from the garage floor area where the door closes.
3. Review the force adjustment procedures on page 29.
4. If door reverses in the fullyclosedposition, decrease the travel limits (page 28).
Repeat safety reverse test after adjustments to force or travel limits• The need
for occasional adjustment of the force and limit settings is normal• Weather
conditions in particular can affect door travel•
The door reverses for
no apparent reason
and opener lights
blink for 5 seconds
after reversing:
Check the safety reversing sensor. Remove any obstruction or align the receiving eye.
See page 23.
The opener lights:
•.. don't turn on:
Replace the light bulbs (75 watts maximum). Use a standardneckgarage door opener
bulb if regular bulb burns out.
•.. don't turn off:
Is the Light feature on? Turn it off.
The opener strains or
maximum force is
needed to operate
door:
The door may be out of balance or the springs are broken. Close the door and use the
emergency release to disconnect the trolley. Open and close the door manually. A properly
balanced door will stay in any pointoftravel whilebeing supported entirelyby itssprings. If it
does not, disconnect the opener and call a professionalgarage door serviceman. Do not
increase the force to operate the opener.
The opener motor
hums briefly, then
won't work:
1. The garage door springs are broken. See above.
2. If the problem occurs on the firstoperation ofthe opener, door may be locked. Disable
the doorlock. If the belt was removed and reinstalled, the motor may be out of phase.
Remove the belt; cycle the motor to the down position. Observe the drive sprocket.
When it turns in a clockwise direction and stops in the down position, reinstall the belt.
Repeat the safety reverse test after the adjustment is complete.
The opener won't
operate due to
power failure:
1. Use the emergency release to disconnect the trolley. The door can be opened and closed
manually. When the power is restored, press the Door Control push button and trolley will
automatically reconnect (unless trolley is in lockout position.) See page 32.
2. The Emergency Key Release accessory (for use on garages with no service door)
disconnects the trolley from outside the garage in case of power failure.
The belt droops or
sags:
It isnormal for the belt to droop slightly inthe closed door position. Use the manual release
rope and handle to disconnect the trolley. If no droop remains when the outer trolley is
disengaged, no adjustments are needed.
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