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Dutchwest
7001219
Warranty
Limited 3 Year Warranty
CFM Specialty Home Products warrants that this woodburning stove will
be free of defects in material and workmanship for a period of three years
from the date you receive it, except that the catalyst, thermostat assembly,
handles, glass door panels, cement, and gasketing shall be warranted as
described below.
CFM Specialty Home Products will repair or replace, at its op-
tion, any part found to be defective upon inspection by a Dutchwest,
Authorized Dealer. The customer must return the defective part or the
stove, with shipping prepaid, to the Authorized Dealer or pay for any
Authorized Dealer in-home travel fees or service charges for in-home
repair work. It is the dealer’s option whether the repair work will be
done in the customer’s home or in the dealer’s shop. If, upon inspec
-
tion, the damage is found to be the fault of the manufacturer, repairs will
be authorized at no charge to the customer for parts and/or labor.
Any woodburning stove or part thereof that is repaired or re-
placed during the limited warranty period will be warranted under the
terms of the limited warranty for a period not to exceed the remaining
term of the original limited warranty or six (6) months, whichever is
longer.
Limited 1 Year Warranty
The following parts of the woodburning stove are warranted to be free
of defects in material and workmanship for a period of one year from
the date you receive it: The thermostat assembly, handles, glass door
panels, cement, and gasketing. Any of these items found to be defec-
tive will be repaired or replaced at no charge, upon the return of the part
with postage prepaid to a Dutchwest Authorized Dealer.
Any part repaired or replaced during the limited warranty period
will be warranted under the terms of the limited warranty for a period
not to exceed the remaining term of the original limited warranty or six
(6) months, whichever is longer.
Exclusions & Limitations
1. This warranty is transferable; however, proof of original retail
purchase is required.
2. This warranty does not cover misuse of the stove. Misuse
includes overfiring which will result if the stove is used in such a man-
ner as to cause one or more of the plates to glow red. Overfiring can
be identified later by warped plates and areas where the paint pig
-
ment has burned off. Overfiring in enamel fireplaces is identified by
bubbling, cracking, chipping and discoloration of the porcelain enamel
finish. CFM Specialty Home Products offers no warranty on chipping of
enamel surfaces. Inspect your woodburning stove prior to accepting it
for any damage to the enamel.
3. This warranty does not cover misuse of the stove as described in
the Owner’s Guide, nor does it cover a stove which has been modified
unless authorized by a CFM Specialty Home Products representative in
writing. This warranty does not cover damage to the stove caused by
burning salt saturated wood, chemically treated wood, or any fuel not
recommended in the Owner’s Guide.
4. This warranty does not cover a stove repaired by someone other
than a Dutchwest Authorized Dealer.
5. Damage to the unit while in transit is not covered by this war-
ranty but is subject to a claim against the common carrier. Contact
Dutchwest Authorized Dealer from whom you purchased your stove
or CFM Specialty Home Products if the purchase was direct. (Do not
operate the stove as this may negate the ability to process the claim
with the carrier.)
6. Claims are not valid where the installation does not conform to lo-
cal building and fire codes or, in their absence, to the recommendations
in our Owner’s Guide.
7. The salt air environment of coastal areas, or a high-humidity
environment, can be corrosive to the porcelain enamel finish. These
conditions can cause rusting of the cast iron beneath the porcelain
enamel finish, which will cause the porcelain enamel finish to flake off.
This warranty does not cover damage caused by a salt air or high-hu-
midity environment.
8. CFM Specialty Home Products shall have no obligation to en-
hance or update any unit once manufactured.
IN NO EVENT SHALL CFM SPECIALTY HOME PRODUCTS
BE
LIABLE FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES. ALL
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS, ARE LIMITED TO THE DURA
-
TION OF THIS WRITTEN WARRANTY. THIS WARRANTY SUPER-
CEDES ALL OTHER ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of inciden-
tial and consequential damages or limitations on how long an implied
warranty lasts, so the above limitations may not apply to you. This war-
ranty gives you specific rights and you may have other rights which vary
from state to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer should con-
tact a Dutchwest Authorized Dealer or CFM Specialty Home Products if
the purchase was direct with the following information:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installation,
mode of operation when defect was noted.
A warranty claim will then start in process. CFM Specialty Home Prod-
ucts reserves the right to withhold final approval of a warranty claim
pending a visual inspection of the defect by authorized representatives.
Please Record this Information
for Future Reference
Serial number: ________________________________
Purchase Date: _______________________________
Installation Date: ______________________________
Dealer: ______________________________________
____________________________________________
____________________________________________
Installer: _____________________________________
____________________________________________
____________________________________________