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26 Maintenance
Travis Industries 4122104 93508117
Troubleshooting Steps
Problem: Possible Cause: Remedy:
Pilot Will Not Flame
A gas shut off valve is turned off......................
The gas control knob isn’t turned to “PILOT”.......
The valve control knob isn’t pushed in...............
The igniter wasn’t pressed repeatedly ...............
No spark from igniter......................................
Check all gas shut off valves
See “Starting the Pilot Flame” Pg 19
See “Starting the Pilot Flame” Pg 19
See “Starting the Pilot Flame” Pg 19
Igniter Faulty - Contact your Dealer
Main Burners Will Not
Start
The pilot flame has gone out............................
The gas control valve is turned to “PILOT” or “OFF”
The ON/OFF switch is turned to “OFF” ...............
The remote control is not working correctly.........
The thermostat is disconnected or set too high ...
See “Starting the Pilot Flame” Pg 19
See “Starting the Pilot Flame” Pg 19
Turn the ON/OFF switch to “ON”
Replace the batteries
Set the thermostat to a lower
temperature
Remote Control Does
Not Work
The pilot light has gone out..............................
The gas control valve is turned to “PILOT” or “OFF”
The ON/OFF switch is turned to “OFF” ...............
The remote is too far away from the heater .........
The remote control receiver is turned “OFF”........
One of the two remote control batteries is dead...
See “Starting the Pilot Flame” Pg 19
See “Starting the Pilot Flame” Pg 19
Turn the ON/OFF switch to “ON”
Use the remote closer to the heater
See the remote control instructions
See the remote control instructions
Thermostat Does Not
Work
The pilot flame has gone out............................
The gas control valve is turned to “PILOT” or “OFF”
The ON/OFF switch is turned to “OFF” ...............
The thermostat is set too high..........................
See “Starting the Pilot Flame” Pg 19
See “Starting the Pilot Flame” Pg 19
Turn the ON/OFF switch to “ON”
Set the thermostat to a lower
temperature
Optional Blower Does
Not Operate
Make sure blower control is turned “ON”
The heater is not getting electricity...................
The heater is not up to temperature...................
See “Adjusting Blower Speed” Pg. 21
Make sure it is plugged in and the
outlet is providing electricity
See “Operating Your Heater”
Flames Are Too Blue
The heater has just been started...................... This is normal - see “Starting the
Heater for the First Time”
Flames Are Too Short
(Under 6”)
The flame height may be turned too low.............. Turn the flame height to “HI” -
See “Adjusting the Flame Height”