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Limited Warranty
Digital Security Controls warrants the original purchaser that for a period of
twelve months from the date of purchase, the product shall be free of defects
in materials and workmanship under normal use. During the warranty period,
Digital Security Controls shall, at its option, repair or replace any defective
product upon return of the product to its factory, at no charge for labour and
materials. Any replacement and/or repaired parts are warranted for the
remainder of the original warranty or ninety (90) days, whichever is longer.
The original purchaser must promptly notify Digital Security Controls in
writing that there is defect in material or workmanship, such written notice to
be received in all events prior to expiration of the warranty period. There is
absolutely no warranty on software and all software products are sold as a
user license under the terms of the software license agreement included with
the product. The Customer assumes all responsibility for the proper selec-
tion, installation, operation and maintenance of any products purchased from
DSC. Custom products are only warranted to the extent that they do not func-
tion upon delivery. In such cases, DSC can replace or credit at its option.
International Warranty
The warranty for international customers is the same as for any customer
within Canada and the United States, with the exception that Digital Security
Controls shall not be responsible for any customs fees, taxes, or VAT that may
be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to
the point of purchase. All authorized distributors and dealers have a warranty
program. Anyone returning goods to Digital Security Controls must first
obtain an authorization number. Digital Security Controls will not accept any
shipment whatsoever for which prior authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to
normal use. It does not cover:
• damage incurred in shipping or handling;
• damage caused by disaster such as fire, flood, wind, earthquake or light-
ning;
• damage due to causes beyond the control of Digital Security Controls such
as excessive voltage, mechanical shock or water damage;
• damage caused by unauthorized attachment, alterations, modifications or
foreign objects;
• damage caused by peripherals (unless such peripherals were supplied by
Digital Security Controls);
• defects caused by failure to provide a suitable installation environment for
the products;
• damage caused by use of the products for purposes other than those for
which it was designed;
• damage from improper maintenance;
• damage arising out of any other abuse, mishandling or improper applica-
tion of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not
be covered by Warranty: (i) freight cost to the repair centre; (ii) products
which are not identified with DSC's product label and lot number or serial
number; (iii) products disassembled or repaired in such a manner as to
adversely affect performance or prevent adequate inspection or testing to ver-
ify any warranty claim. Access cards or tags returned for replacement under
warranty will be credited or replaced at DSC's option. Products not covered
by this warranty, or otherwise out of warranty due to age, misuse, or damage
shall be evaluated, and a repair estimate shall be provided. No repair work
will be performed until a valid purchase order is received from the Customer
and a Return Merchandise Authorisation number (RMA) is issued by DSC's
Customer Service.
Digital Security Controls’s liability for failure to repair the product under this
warranty after a reasonable number of attempts will be limited to a replace-
ment of the product, as the exclusive remedy for breach of warranty. Under
no circumstances shall Digital Security Controls be liable for any special,
incidental, or consequential damages based upon breach of warranty, breach
of contract, negligence, strict liability, or any other legal theory. Such dam-
ages include, but are not limited to, loss of profits, loss of the product or any
associated equipment, cost of capital, cost of substitute or replacement equip-
ment, facilities or services, down time, purchaser’s time, the claims of third
parties, including customers, and injury to property. The laws of some juris-
dictions limit or do not allow the disclaimer of consequential damages. If the
laws of such a jurisdiction apply to any claim by or against DSC, the limita-
tions and disclaimers contained here shall be to the greatest extent permitted
by law. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and all
other warranties, whether expressed or implied (including all implied warran-
ties of merchantability or fitness for a particular purpose) and of all other
obligations or liabilities on the part of Digital Security Controls. Digital Secu-
rity Controls neither assumes responsibility for nor authorizes any other per-
son purporting to act on its behalf to modify or to change this warranty, nor to
assume for it any other warranty or liability concerning this product.
This disclaimer of warranties and limited warranty are governed by the laws
of the province of Ontario, Canada.
WARNING: Digital Security Controls recommends that the entire system be
completely tested on a regular basis. However, despite frequent testing, and
due to, but not limited to, criminal tampering or electrical disruption, it is
possible for this product to fail to perform as expected.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace out-of-warranty
products which are returned to its factory according to the following condi-
tions. Anyone returning goods to Digital Security Controls must first obtain
an authorization number. Digital Security Controls will not accept any ship-
ment whatsoever for which prior authorization has not been obtained.
Products which Digital Security Controls determines to be repairable will be
repaired and returned. A set fee which Digital Security Controls has predeter-
mined and which may be revised from time to time, will be charged for each
unit repaired.