The size of the paper loaded
in the printer does not match
the paper size setting within
your application program or
printer driver.
Load the correct size of paper, or
change the paper size settings within
your application program or printer
driver to match the size of paper you
are using.
Color documents print out in black and white.
Cause What to do
Your printer is not selected in
your software.
Select your printer in your software.
Color printing is not selected
in your application or in the
printer driver.
Select color printing in your
application and the printer driver. Try
to print again. If the image still comes
out in black and white, try printing
from another program. If this fixes the
problem, contact the manufacturer of
the software with which you had
trouble.
The printer is being used
with an empty color ink
cartridge installed.
Replace the color ink cartridge, then
turn the printer off and back on. Be
aware that any data sent to the printer
will be lost. See “Printing with an
empty color ink cartridge” on page 8-8.
9
Troubleshooting
R
Easter10 Ref. Guide
Rev.C
A5 size Chapter 9
1-07-98 DR, pass 2
Troubleshooting
9-13
