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If you need service or assistance, we suggest
you follow these five steps:
1.
Before calling for assistance
Performance problems often result from little things you
can find and fix yourself without tools of any kind.
Air conditioner won’t run
1. Is unit plugged into a live circuit with proper voltage?
2. Is switch turned on?
3. Is thermostat set correctly?
4. Have you checked your home’s main fuses or
circuit breaker box?
5. Has the time-delay fuse blown?
6. Has the local power failed?
Unit blows fuses:
1. Are time-delay fuses being used?
2. Is an extension cord being used? (Do not use an
extension cord to run your air conditioner.)
3. Are you waiting two minutes after turning cooling
circuit off before trying to restart unit?
Unit turns on and off, or does not cool room:
1. Is filter clean?
2. Are coils clean (both evaporator [inside] and con-
denser [outside])?
3. Is there excessive moisture or heat (open vessel
cooking, showers, etc.)?
4. Try setting fan to higher speed.
5. Try setting thermostat to a cooler setting.
Operating sounds:
1. When your room air conditioner is operating
normally, you will hear sounds such as:
l Droplets of water hitting the condenser, causing
a “pinging” or “clickina” sound. Water droolets
help to cool the condenser.
l Air movement from the fan, especially on high fan
speed setting.
2.
3
l Clicks from the thermostat cycle.
Sounds also may be caused by house construction
- such as vibration of the unit due to wall construc-
tion or unsteady window mounting area.
Y. If you need assistance*. . .
Call Whirlpool COOL-LINE@ service assistance telephone
number. Dial free from anywhere in the U.S.:
1-800-253-l 301
and talk with one of our trained Consultants. The Consultant
can instruct you in how to obtain satisfactory operation from
your appliance or, if service is necessary, recommend a
qualified service company in your area.
3.
If you need service*...
Whirlpool has a nation-
wide network of franchised
1
TECH-CARE@
service
Companies. TECH-CARE
service technicians are
trained to fulfill the product
_
1 warranty and provide after-
..-.._
1 FRANCHISED SERVICE
warranty service, anywhere
in the United States. To
. . .
. . .
locate TECH-CARE service in your area. Call our
COOL-LINE service assistance telephone number (see
Step 2) or look in your telephone directory Yellow
Pages under:
APPLIANCES - HOUSEHOLD -
ELECTRICAL APPLIANCES -
MAJOR - SERVICE (L REPAIR
MAJOR - REPAIRING L PARTS
WHIRLPOOL APPLIANCES
OR WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
SERVICE COMPANIES
XYZ SERVICE CO.
XYZ SERVICE CO.
123 Maple
999.9999
123 Maple
999.9999
OR
WASHING MACHINES, DRYERS
8 IRONERS - SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123Maple .999-9999
4. If you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Con-
sultants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000
M 63
Benton Harbor,
Ml 49022
FSP
5. If you need FSP@
replacement
parts*.
. .
0
03
FSP is a registered trademark of Whirlpool Corporation
for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit right
and work right, because they are made to the same
exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer
to Step 3 above or call the Whirlpool COOL-LINE
service assistance number in Step 2.
*If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem.
This
information is needed in order to better respond to your
request for assistance.
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